Blended studies

Degree Programme in Tourism and Service Business
Bachelor of Hospitality Management, 210 ECTS

restonomi (AMK), Bachelor of Hospitality Management

  • Programme
  • Curricula
  • Implementations

Xamk - the students' university of applied sciences

The high-quality, contemporary education offered at Xamk is implemented in close cooperation with the working life. Worklife-oriented education enhances your skills of lifelong learning and you are given the competences required in developing society and the working life. You can study during weekdays (weekday-based study path) or speed up your studies by taking weekend courses or online courses (time-saving path). You can integrate on-the-job learning in your studies (work-integrated path) and also include courses that the other degree programmes on all Xamk campuses have to offer. The core competences of your degree also include entrepreneurship, digital technology and Russia studies. Personal guidance to support your studies and health care services are available on all campuses.

Employment and career opportunities

The degree programme in Tourism and Hospitality Management provides you with the skills necessary to work in a supervising position and complete tasks related to product development and marketing and planning. You will have the competence to manage and develop e.g. tourism, accommodation, food and catering or retail services.
According to your specialization, you will be able to work, for example, in the following positions:
Specialisation of restaurant and catering services
Manager of catering services
Restaurant manager
Specialisation of tourism services
Holiday village manager
Tour assistant
Event management assistant, Event producer
Head of reception
Both areas of specialisation
Key Account Manager
Head of Marketing, Head of Sales
Head of Services
Project Manager
Expert, Planner
Senior Operator
In hospitality field, it is common that after graduation you will first work in customer service and then after gaining experience you are hired into more demanding positions. In tourism, food and catering services professionals and experts with higher education and development, marketing and business skills are in high demand.
According to a graduate survey, the students graduating from the degree programme in Tourism and Hospitality Management have an excellent employment rate. The completion of the bachelor’s degree programme and three years of working in the field of tourism and hospitality services after graduation will make you eligible for further studies in the master’s degree programme in Tourism and Hospitality Management.

Curriculum objectives

The objective of the Xamk curriculum is to guarantee you the know-how required in the working life. Student-oriented learning, quality, competence demand of the working life and flexibility are the crucial aspects of the curriculum.
The core of the competence-based curriculum forms a study structure which allows you to make personal choices to build your own career path. The flexible progression of your studies is made possible through year-round course implementations, online studies and integration of work and studies (formalisation of learning).

Degree programme learning outcomes

The competencies specific to the degree programme in tourism and Hospitality Management comprise customer service competence, service systems competence, service management competence, business competence and competence of service environments for tourism and hospitality. The generic learning outcomes in universities of applied sciences comprise the following competences: learning competence, ethical competence, work community competence, innovation competence and international competence.
The curriculum consists of core and supplementary competence studies. For each academic year, there is an annual theme that describes your professional growth. Studies are arranged as modules of 15 ECTS. Each module consists of three courses, each worth 5 ECTS. The study implementation plans specify the objectives, content, teachers, instruction methods, methods of study, distribution of student workload, schedules and assessment methods of courses. The implementation plans form the basis of personal study planning (PSP) and your individual choices. They also provide a basis for interdisciplinary cooperation between students of various fields.
Common studies for all students of tourism and hospitality management are the modules of Basic working life skills, Hospitality industry, Tourism services, Food and restaurant services, Business know-how in tourism and hospitality, Developing service business and Management skills. Optional studies are the modules of Production and management of tourism services, Well-being tourism, Hospitality management in international context, Management of food and restaurant services, Management of accommodation and facility services. You can deepen and expand your knowledge and skills by taking optional courses of other Xamk degree programmes and by pursuing studies that are offered to all students (Digital data management and services, Innovation and entrepreneurship studies, and Russia-related studies).
In Mamk, the degree programme in Tourism and Hospitality Management is especially focused on producing experience-based tourism services and sustainable restaurant and catering services. The curriculum also emphasises the international aspect, entrepreneurship and role of technology and digital solutions in tourism and hospitality.

Degree studies

Intensive collaboration with working life is an essential part of every degree programme. It is possible to integrate studies and work on different levels and in different ways. In addition to the traditional work placement and thesis writing, you can participate in different kinds of projects linked to the working life. The projects may be carried out together with students of your own field or other fields of study. Several research, development and innovation projects give you the possibility to connect your studies with tasks offered by the working life. You can also utilise your own workplace as a learning environment, provided that your work corresponds with your field of study (formalisation of learning).
In the degree studies of Tourism and Hospitality Management, customer service and social skills are essential. You will study a great deal in different groups together with your peer students and students of other fields. By working together, you will improve your skills and develop your character and you will gradually grow into a customer service professional and a team worker who is able to produce services as well as manage and develop the practices in the field in collaboration with other operators.
Alongside with theoretical studies, you will also have the opportunity to participate in authentic working life projects. The aim is that theoretical knowledge will be applied into practice in real time. Through real work tasks, you will acquire better competence as well as build up networks to enhance your employment prospects. If you are working in the field of tourism and hospitality, you can integrate part of your studies with the development of the practices in your workplace. In assignments, practical trainings and thesis, you can build valuable relationships with the enterprises and organisations of the field.
The Tourism and Hospitality Management studies offer a flexible learning environment. In addition to contact lessons, online studies offer opportunities for meaningful learning that is not tied to time or place. The amount of contact study depends on your prior learning and choices.
The curriculum has been planned in cooperation with lecturers, students, and representatives of working life. Initially, the lecturers prepared a draft of the curriculum which was then commented by the students and working life representatives. Finally, the plan was adjusted in accordance with the comments.


The aim of the assessment is to support your learning and make it visible. The assessment is focused on the accumulation of knowledge, skills and competences. These are defined in the European and national frameworks of reference (EQF and NQF). Xamk uses an EQF and NQF application (assessment guidelines for students' know-how and skills (bachelor's level) in the assessment of your studies. Courses are assessed on a scale of Fail/1 - 5 or pass/incomplete. A grade of 1 is given for a satisfactory achievement.
The module assessment is conducted through qualitative methods, for example, self-assessment, peer assessment or assessment discussion led by the teacher. Modules are not assessed with grades. Instead, the aim is to help you acknowledge the comprehensive development of you competencies.

Student counseling

Student counseling supports your professional growth in acquiring the skills necessary in the working life. The counselling supports you at the different stages of your studies and improves your individual and independent learning skills. You are encouraged to make responsible and independent decisions in your studies.
Your personal study and career plans are build on the objectives of the degree programme and on the knowledge and skills acquired in the past. You will evaluate your progress and update your personal study plan at counselling meetings that take place at least once a year. In these meetings, your career plan, course options, practical raining, thesis and international studies are discussed.
You do not need to study again what you already know. In order to save time, you can demonstrate and get a recognition for the previously acquired skills, allowing you to focus on learning new skills and gaining new knowledge from your studies. Prior learning is valuable and can be made visible through the recognition process. You can apply for the recognition process if you have acquired degree-related competence in other educational institutions. If you have acquired degree-related competence at work or in your free time, you can apply for a proficiency test. It is essential that the previously acquired skills meet the aims of the degree programme and the particular course. Work experience gained during studies can also produce relevant learning. This learning can be integrated into your studies (formalisation of learning at work) provided that you have made an appropriate plan and agreed on the integration in advance. In this way, work practice and theoretical knowledge interact.
A course called Professional Growth supports your studies allowing you to discuss and reflect on the goals and progression of your studies and grow professionally by interacting with other students and teachers. Partners from the working life have a significant role to play as part of the studies are implemented by means of co-operation projects, practical training and thesis writing.
At the early stages of your studies you will be guided by tutor students. These senior students will familiarise you with the study facilities, practices and student community at Xamk and show you around the city where you are studying.
Your well-being is very important for all of us. During your studies, you have the support of the entire Xamk staff. There is a student affairs office and student health care on all Xamk campuses. Xamk is a comfortable, communal and safe educational environment.

Learning environments

Xamk offers excellent facilities to support your learning. A significant part of studies take place outside the classroom. Innovation and project environments (e.g. Xinno, Xentre, CampusIT and Logistiikkaverstas Logistics Workshop), different kinds of simulation environments and teaching restaurants, eLearning environments and working-life and RDI projects will facilitate your learning. You can also conduct your studies in two authentic local environments: in the forest and at sea.
Practical training and learning in the workplace are essential elements of the studies at universities of applied sciences. The extent of practical training in the degree programme in Tourism and Hospitality Management is 30 ECTS. The timing of practical training is flexible and you can do it in your workplace, during your vacation, at the weekends or in the evenings. In addition, you can study and carry out your practical training in the learning environments located on campuses, in Xamk projects, or as a trainee in the various units of Xamk. The connection with working life also offers learning environments and RDI-activities for students.
The restaurant service units located on campuses (on Mikkeli campus Kasarmina, Dexi and Talli restaurants, and on Kotka campus restaurant Junnu) offer good learning environments for hospitality students. In the simulation spaces, you can practice various service situations.

International perspective

The students of Xamk have good opportunities to gain international experience. Students have a possibility to study abroad in a partner institution of higher education or do practical training in a company/ organisation or do both. The length of the student exchange period is often one term, during the second or third year of the studies depending on the degree programme. The aim of the student exchange is to improve students’ abilities to work in ever increasing international market and find employment after graduation. Student exchange is essential for the activities of a high-quality educational institution, promoting the students’ professional growth and expertise. Alongside interesting courses, spending time abroad also brings you new experience, new friends, improves your language skills and increases your confidence. Xamk has a wide network of international partners. There are over 300 partners in almost 40 countries. It is possible to apply for student exchange in every degree programme.
Being international at home means completing degree studies or part of them in English. The English-language study groups include international students. Xamk has five degree programmes implemented entirely in English on bachelor level: Business Management, Information Technology, Environmental Engineering, Game Design and International Business. International Summer Term studies are arranged in English between May and August. Being international at home is a good alternative if student exchange is not possible.
In the strategy of Xamk, Russia expertise is defined as an area of specialisation. Therefore, the core studies of every degree programme include Russia studies related to the interests of the particular field. In addition, you may enhance your Russia expertise by choosing supplementary Russia studies.
The language studies available at Xamk, apart from the mandatory language studies, include German, Spanish, French and Russian. Each language can be studied for the extent of 5 to 15 ECTS credits. Versatile language skills make it easier to operate in the international field and are often a great advantage when applying for a job.
The degree programme in Tourism and Hospitality Management receives many exchange and double degree students, and communication with them will improve your international competence, as will studies in foreign languages and cultures and studies conducted in English and various projects and events. You can complete part of your degree studies abroad either by completing courses or doing practical training.
Studies to be completed abroad are planned together with your mentor teacher and the international coordinator, thus ensuring that they can be fully credited under the ECTS scheme.

Quality evaluation and development

Quality is valued at Xamk, and the staff and all students are involved in the development process. The focus is on constantly improving the quality of teaching and councelling, keeping the learning environments interesting and the content of degree programmes relevant.
We collect a significant part of the feedback data used in the development processes with surveys targeted at our students, our staff and interest groups. As a student, you play an essential role in the development of your degree programme. During your studies, you respond to several surveys. The course feedback, both mid-term and end-term, is a part of the Quality Management System as well as the preliminary survey upon admission and the education development survey and the graduation feedback questionnaire at the end of the studies.
The staff and the students discuss the feedback on different feedback forums, where they can agree on new actions and discuss the impact of earlier development measures. These forums serve as a means to voice the students’ opinions about Xamk operations and plans for development. The following picture illustrates the path of the course feedback.

You can find more information about the evaluation and development of quality on the students’ intranet, Student.

individual learning paths

Restonomikoulutuksessa voit hyödyntää erilaisia mahdollisuuksia opintojen suunnittelussa. Voit valita erilaisia oppimisväyliä oman elämäntilanteesi mukaan ja opiskella ajasta ja paikasta riippumattomissa opiskeluympäristöissä tai osallistua lähiopetukseen työviikkopohjaisesti.

Työviikkopohjaisessa oppimisväylässä osallistut työjärjestyksen mukaisesti opetukseen ja ohjaukseen. Opiskelusi rytmittyvät työjärjestyksen mukaisten ryhmätapaamisten ja itsenäisesti tehtävien oppimistehtävien mukaan. Työviikkopohjainen väylä edellyttää läsnäoloa.

Opintoja nopeuttavalla väylällä voit joko valita itsenäisiä suoritustapoja (esim. verkkototeutuksia) tai mahdollisesti valita opintoja jonkin toisen koulutuksesi ryhmän työjärjestyksestä. Itsenäisesti suoritettavat oppimistehtävät sisältävät työviikkopohjaiseen oppimisväylään suhteutettuna huomattavasti enemmän itsenäistä aiheeseen tutustumista ja verkkomateriaalin hyödyntämistä.

Työhön integroitu oppimisväylä on mahdollinen, jos esim. työskentelet restonomin ammattialaan liittyvässä yrityksessä tai organisaatiossa tai ammattialaan liittyvissä työtehtävissä. Tällöin voit suorittaa opintojakson työpaikallasi/projektissa joko kokonaan tai osittain. Oppiminen edellyttää, että työssäsi perehdyt opintojaksolla käsiteltäviin teemoihin ja hallitset ne sekä teoriassa että käytännössä. Oppimistehtävien sisällöstä sinun tulee aina sopia opintojakson opettajan kanssa (not translated)