Study Guide

Objective

What is the scale of tourist movements in the 21st century? How to activate team skills by understanding the different tasks, activities and functions of your team when managing a hospitality organization? Why is there a need for sustainable tourism development? What are the topical issues, revealing the fast-changing nature of the tourism and hospitality business in terms of both demand and supply? How to be aware and understand the complexity and interconnection of the modern tourism and hospitality industry?

Materials

This course is carried out in a Learn digital environment.
This course contains online material, independent written assignments, online tests and final test. If you need to get individual counselling, you could get it online, or by meeting the teacher, pointing out the reason and the date by sending a message to the teacher.

Teaching methods

The objectives of this course are to help students understand, organize, perform and manage effectively the service operations in the hospitality industry. The course’s overall objective is to prepare the student for the management career in the hospitality field.
This course will introduce students to service management within the hospitality industry. Main areas of study include the application of service operation theories and models together with current issues in the hospitality properties
The course could be done totally in online form. Tasks for online studies are given in a Learn digital course page.

Employer connections

Course assignments could be done on the material collected from your working place.

Exam schedules

At the end of the course you will pass an online test. Instructions you could find in Learn.

Student workload

This course is worth 5 cr. The studies are suitable for students who want to study in a flexible way – studies are carried out totally online.

Evaluation scale

Approved/Failed

Assessment methods and criteria

You are able to:
- outline the basic principles and design of hospitality management
- explain the role of travel motivators and destination life cycles
- identify the management and employee positions in a hospitality organization and discuss the responsibilities and activities involved with each in achieving the goals of financial profit and guest service
- outline effective quality management techniques for people, facilities, products, and economics in the hospitality industry
- analyze the impact of management style on guest services and employee relationships