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Managing organizational citizenship behaviour (5 cr)

Code: AV00EI38-3002

General information


Timing

01.09.2022 - 15.01.2023

Number of ECTS credits allocated

5 op

Virtual portion

5 op

RDI portion

2 op

Mode of delivery

Distance learning

Unit

Open UAS and Continuing Education

Campus

Mikkeli Campus

Teaching languages

  • Finnish

Seats

20 - 40

Degree programmes

  • Open University of Applied Sciences

Teachers

  • Maria Kangasniemi-Haapala

Teacher in charge

Maria Kangasniemi-Haapala

Objective

You are able to evaluate and justify the importance of workplace community skills (OCB) from the viewpoint of working environment, performance and profitability.
You are able to promote constructive attitude towards workplace activities, atmosphere and fluent co-operation.
You are able to recognize, describe and evaluate your characteristics as a manager and a colleague.
You are able to define responsibilities and authority issues of the members of workplace community.

Content

What are workplace community (OCB) skills?
How do workplace community skills affect the profitability of a company? ? ? ? ?
How to manage and develop workplace community skills?
How you should be managed – how do you act as a subordinate?
What do you expect from co-operation – how do you act as a colleague?
How to get results - alone or in cooperation?
What is the influence of interaction among the members of work community and how to influence wisely?

Evaluation scale

1-5