(5 cr)
Code: GE00DI30-3002
General information
Enrollment
15.08.2019 - 30.08.2019
Timing
02.09.2019 - 13.12.2019
Number of ECTS credits allocated
5 op
Virtual portion
5 op
Mode of delivery
Distance learning
Campus
Ecampus
Teaching languages
- Finnish
Seats
25 - 100
Degree programmes
- Degree Programme in Elderly Care
Teachers
- Merja Nurmi
- Ann-Mari Sippu
Teacher in charge
Ann-Mari Sippu
Groups
-
GEKV18SMElderly care, part-time studies
Objective
You understand the dimensions of functional capability as well as the customer's individual support needs as the basis for identifying service needs and customer guidance.
You know the preventive approach and the importance of early support in customer management.
You consider service and customer management as an interactive relationship.
Content
What are the dimensions of functional capability and customer support needs?
What does preventative work and early support mean?
What kind of interaction is required to meet customer needs?
Evaluation scale
1-5