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Special questions in client service (5 cr)

Code: GE00DI32-3001

General information


Enrollment

16.12.2019 - 10.01.2020

Timing

01.02.2020 - 15.05.2020

Number of ECTS credits allocated

5 op

Virtual portion

5 op

Mode of delivery

Distance learning

Campus

Ecampus

Teaching languages

  • Finnish

Seats

20 - 40

Degree programmes

  • Degree Programme in Elderly Care

Teachers

  • Riitta Tenkanen-Salmela
  • Merja Nurmi
  • Ann-Mari Sippu

Teacher in charge

Ann-Mari Sippu

Groups

  • GEKV17SM
    Elderly care, part-time studies

Objective

Understand customer and service management as a cross-cutting work method in changing social and health care environments.
You recognize the multicultural perspective in customer guidance work orientation.
You recognize the role of social and health care in the form of customized registration as part of the customer management process.

Content

What is the place of customer guidance in changing society?
How do you consider multiculturalism in customer guidance?
What is the form of social and health care registration and how it should be applied as a practical tool?

Evaluation scale

1-5