Special questions in client service (5 cr)
Code: GE00DI32-3001
General information
Enrollment
16.12.2019 - 10.01.2020
Timing
01.02.2020 - 15.05.2020
Number of ECTS credits allocated
5 op
Virtual portion
5 op
Mode of delivery
Distance learning
Campus
Ecampus
Teaching languages
- Finnish
Seats
20 - 40
Degree programmes
- Degree Programme in Elderly Care
Teachers
- Riitta Tenkanen-Salmela
- Merja Nurmi
- Ann-Mari Sippu
Teacher in charge
Ann-Mari Sippu
Groups
-
GEKV17SMElderly care, part-time studies
Objective
Understand customer and service management as a cross-cutting work method in changing social and health care environments.
You recognize the multicultural perspective in customer guidance work orientation.
You recognize the role of social and health care in the form of customized registration as part of the customer management process.
Content
What is the place of customer guidance in changing society?
How do you consider multiculturalism in customer guidance?
What is the form of social and health care registration and how it should be applied as a practical tool?
Evaluation scale
1-5