Client experience in cultural well-being services (5 cr)
Code: KU00EG79-3002
General information
Enrollment
06.04.2022 - 22.04.2022
Timing
01.08.2022 - 31.12.2022
Number of ECTS credits allocated
5 op
Mode of delivery
Contact teaching
Campus
Kouvola Campus
Teaching languages
- Finnish
Seats
20 - 40
Degree programmes
Teachers
- Tuija Suikkanen-Malin
- Sanna Haapanen
Teacher in charge
Tuija Suikkanen-Malin
Groups
-
KUSKV22KYMaster's Degree Programme in Cultural Well-being
-
KUMKV22KYMaster's Degree Programme in Cultural Well-being
Objective
You can define the basic concepts of service design.
You can identify factors which affect the service experience.
You can measure the service experience and can study it with quantitative and qualitative methods.
Content
What are the central concepts of service design?
What factors affect the creation of a service experience?
How can the service experience be studied?
Evaluation scale
1-5
Qualifications
Theoretical basis of cultural well-being
Meaning and possibilities of cultural well-being