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Logistics service design (5 cr)

Code: LO00EB65-3004

General information


Enrollment

22.08.2022 - 28.08.2022

Timing

05.09.2022 - 02.12.2022

Number of ECTS credits allocated

5 op

Mode of delivery

Contact teaching

Unit

Department of Logistics and Marine Technology

Campus

Kotka Campus

Teaching languages

  • English

Degree programmes

  • Degree Programme in Business Logistics

Teachers

  • Tuula Kuparinen

Teacher in charge

Tuula Kuparinen

Groups

  • LLKT22SD
    Double Degree in Business Logistics
  • LOKT22SD
    Double Degree in Logistics Engineering
  • LOKT20SP
    Logistics, full-time studies

Objective

You understand the principles of customer oriented service design.
You understand the importance of differentiating customer- or need-based of services when developing and offering logistics services.

Content

What is logistics service design ?
What is the starting point of services design?
How are the services differentiated based on customers' needs?

Materials

Study material will be informed later

Student workload

Lectures 12,5 h
Independent work, 122,5 h

Content scheduling

Lectures
Logistics service design project (group assignment)

Evaluation scale

1-5

Assessment methods and criteria

Logistics service design project (group assignment) is 100% of the course grade