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Leadership and customer relations (5 cr)

Code: LT00CY56-3001

General information


Enrollment

15.08.2019 - 30.08.2019

Timing

16.09.2019 - 15.12.2019

Number of ECTS credits allocated

5 op

Virtual portion

5 op

Mode of delivery

Distance learning

Campus

Ecampus

Teaching languages

  • Finnish

Seats

0 - 70

Degree programmes

  • Degree Programme in Business Management

Teachers

  • Sari Toijonen-Kunnari

Teacher in charge

Sari Toijonen-Kunnari

Groups

  • LTMI17SM
  • LTMI17SPA
  • LTMI17SPB

Objective

You are able to monitor and evaluate development of the customer relations from leadership point of view.
You can acquire and maintain customerships.
You are able to evaluate and utilize multichannel strategies in development of customerships.
You are able to evaluate and develop your leadership skills in state of change taking into consideration customerships.

Content

How to monitor and evaluate development of the customer relations from leadership point of view?
How to acquire, develop and maintain customerships?
How to utilize multichannel strategies in development of customerships?
How to evaluate and develop your leadership skills in state of change taking into consideration customerships?

Evaluation scale

1-5

Qualifications

Knowledge of the basics of Customer insight and customer service plus Development of leadership is recommended.