Tourism risk management (5 cr)
Code: MR00AF20-3005
General information
Enrollment
15.08.2020 - 04.09.2020
Timing
01.08.2020 - 31.12.2020
Number of ECTS credits allocated
5 op
Virtual portion
3 op
RDI portion
3 op
Mode of delivery
40 % Contact teaching, 60 % Distance learning
Campus
Mikkeli Campus
Teaching languages
- English
Degree programmes
- Degree Programme in Tourism and Service Business
Teachers
- Natalia Kushcheva
Teacher in charge
Natalia Kushcheva
Groups
-
MRKT18SMTourism and service business, part-time studies
-
MRMI18SM
Objective
You are able to -look for information about tourism risks and safety issues -recognize the risks in various tourism services, activities and products -know and understand the duties and responsibilities of tourism enterprises, entrepreneurs and staff in safety and risk management -perform a risk assessment -in your work follow the duties and responsibilities defined in legislation and guidelines concerning tourism risks -communicate properly about risks and safety issues
Content
Where do you find information, models and guides about tourism risk and safety issues? What kinds of risks and safety issues are involved in tourism? What are the duties and responsibilities of entrepreneurs and staff in tourism field? How do you perform a risk assessment? What kinds of safety documents are required in hospitality businesses? How do you work responsibly and according to safety norms? What is good risk and safety communication?
Materials
This course is carried out in Learn - eLearning environment platform.
This course contains online material, independent written assignments, online tests and final exam. If you need to get individual counselling, you could get it online, or by meeting the teacher, pointing out the reason and the date by sending a message to the teacher.
Teaching methods
This course examines the concept of Tourism risk management. We’ll review theoretical risk concepts and practical risk management applications while exploring applicable areas of statute, tort, and contract law.
Managers in hospitality and tourism bear the responsibility of operating legal, moral, and ethical businesses to reduce risk and liability. To be able to do this, prospective managers must familiarize themselves with relevant laws and processes. By the end of this course, students will develop the skills to apply risk management principles to maintain legal, safe, efficient and sustainable hospitality and tourism operations.
The contact lessons will be delivered in a seminar-style, and students will participate in deep discussion.
The studies are also suitable for students who want to study in a flexible way – studies could be done totally online. If you choose this way of studying, you much inform the teacher from the beginning of the course.
Employer connections
Course assignments could be done on the material got from your working / training place.
Exam schedules
At the end of the course you will pass an online test exam. Instructions you could find in Learn.
Student workload
The course is worth 5 cr.
Evaluation scale
1-5
Assessment criteria, good (3)
Students can: b) evaluate information sources critically c) work as team members in working life expert duties and describe the problems of the professional field e) choose appropriate models, methods, software and techniques according to the purpose and justify these choices f) promote team's goal-oriented operation g) apply critically the ethical principles of the professional field in different situations
Assessment methods and criteria
- Students are able to define the concepts of risk and risk management
- Apply the four steps of a risk management process to a tourism operation
- Identify potential liabilities and develop mitigation strategies to minimize the impact of these
- Identify the four elements of a negligent action
- Demonstrate a working knowledge of occupational health and safety in tourism
Qualifications
Quality and safety in hospitality management or corresponding know-how