Study Guide

Objective

You can use professional terminology and key indicators of production and management of accommodation and facility services. You can utilise quality management systems and methods in service production and management. You can compare different alternatives when producing accommodation and facility services and choose the most appropriate one. You can organize customer-oriented and cost-effective accommodation and facility services. You can act as a professional representative in construction projects.

Content

What are the key terminology and key indicators in accommodation and facility services? How do you utilise quality management systems in production and management of accommodation and facility services? How do you compare different alternatives to organize services and choose the most appropriate one? How do you produce customer-oriented and cost-effective services? How do you take into account the professional needs and equipment in construction projects?

Evaluation scale

1-5

Assessment criteria, good (3)

Students can: a) use professional terminology systematically c) produce and manage hospitality tasks. e) use the key models, methods, software and techniques of the professional field. f) promote the goal-oriented operation of your team.

Qualifications

Accommodation services or corresponding know-how