Production and management of accommodation and facility services (5 cr)
Code: MR00AF27-3004
General information
Enrollment
08.11.2021 - 21.11.2021
Timing
10.01.2022 - 30.04.2022
Number of ECTS credits allocated
5 op
Virtual portion
2 op
Mode of delivery
60 % Contact teaching, 40 % Distance learning
Campus
Mikkeli Campus
Teaching languages
- Finnish
Seats
0 - 50
Degree programmes
- Degree Programme in Tourism and Service Business
Teachers
- Sirpa Sahinjoki
- Laura Pulkkinen
Teacher in charge
Sirpa Sahinjoki
Groups
-
MRKT19SVTourism and service business, online studies
-
MRMI19SP
-
MRMI19SV
Objective
You can use professional terminology and key indicators of production and management of accommodation and facility services. You can utilise quality management systems and methods in service production and management. You can compare different alternatives when producing accommodation and facility services and choose the most appropriate one. You can organize customer-oriented and cost-effective accommodation and facility services. You can act as a professional representative in construction projects.
Content
What are the key terminology and key indicators in accommodation and facility services? How do you utilise quality management systems in production and management of accommodation and facility services? How do you compare different alternatives to organize services and choose the most appropriate one? How do you produce customer-oriented and cost-effective services? How do you take into account the professional needs and equipment in construction projects?
Evaluation scale
1-5
Assessment criteria, good (3)
Students can: a) use professional terminology systematically c) produce and manage hospitality tasks. e) use the key models, methods, software and techniques of the professional field. f) promote the goal-oriented operation of your team.
Qualifications
Accommodation services or corresponding know-how