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Service knowhow in hospitality business (5 cr)

Code: MR00DU41-3007

General information


Enrollment

03.01.2022 - 16.01.2022

Timing

07.03.2022 - 01.05.2022

Number of ECTS credits allocated

5 op

Virtual portion

5 op

RDI portion

1 op

Mode of delivery

Distance learning

Campus

Ecampus

Teaching languages

  • Finnish

Seats

0 - 60

Degree programmes

  • Degree Programme in Tourism and Service Business

Teachers

  • Tuula Höglund
  • Laura Pulkkinen

Teacher in charge

Tuula Höglund

Groups

  • MRMI22KV
    Tourism and Service Business, online studies

Objective

You learn to understand what hospitality consists of and become familiar with the customer journey.
You can identify the factors of service quality and the impact of quality on customers and on the business success.
You know how to behave in different customer service situations and take into account customers from different cultures, for example, Russian customers.

Content

What does hospitality consist of?
What are the factors of service quality and what does high-quality service consist of?
What does the quality of service mean to customers and companies?
How to behave in different service situations and with customers from different cultures?

Evaluation scale

1-5