Skip to main content

Responsibility in hospitality services (5 cr)

Code: MR00DU68-3001

General information


Enrollment

06.04.2022 - 22.04.2022

Timing

29.08.2022 - 18.12.2022

Number of ECTS credits allocated

5 op

Virtual portion

4 op

RDI portion

3 op

Mode of delivery

20 % Contact teaching, 80 % Distance learning

Campus

Ecampus

Teaching languages

  • Finnish

Seats

20 - 40

Degree programmes

  • Degree Programme in Tourism and Service Business

Teachers

  • Eeva Koljonen
  • Marjut Kasper

Teacher in charge

Marjut Kasper

Groups

  • MRMI20SP
  • MRKT20SV
    Tourism and service business, online studies
  • MRMI20KP
    Tourism and Service Business, full-time studies
  • MRMI20SV
    Tourism and Service Business, online studies

Objective

You can describe the positive and negative sociocultural, ecological and economic impacts of hospitality products and services.
You can develop the responsibility of products, services and customer behaviour.
You can communicate about the responsibility of products and services in a customer-oriented way.

Content

What are the positive and negative impacts of supplying and consuming hospitality products and services?
How do you develop products, services and customer behaviour to be more responsible?
How do you communicate about the responsibility of products and services in a customer-oriented way?
The course involves a practical project with a case company or organization (3 ECTS credits).

Evaluation scale

1-5