Study Guide

Objective

-you know how to define service innovation
- know how to utilize the innovation process to create service innovation
- know how to identify and utilize various tools and processes to develop customer-oriented service innovation

Content

What are service innovations?
How can service innovation be developed?
What tools and processes can be utilized in the innovation process of customer-oriented service?

Materials

Lectures, videos, links and tutorials on Learn.

Teaching methods

Learning route based on a working week
You will attend teaching and guidance sessions as specified in the schedule. Your study routine is determined by the scheduled group sessions and by the self-study assignments.

Learning route that accelerates the studies
If you have acquired prior learning in the subject (fully/partially), contact the teacher in charge prior the course to discuss whether you have the competence required and what are the methods of demonstrating that competence. If you are unable to attend all the classes due to other courses, you are required to complete the learning assignments independently.

Work-based learning route
You need to contact the course teacher prior the course to agree on development assignments that you will perform at your work place. You are required to prove your learning both in theory and practice by sharing your knowledge and giving a presentation to the rest of the class.

Employer connections

The course involves RDI project.

Student workload

Students complete assignments independently with the help of instructions and video tutorials. In class, student will receive feedback and deepen their expertise.

Evaluation scale

1-5

Assessment methods and criteria

Completed assignments