Study Guide

Objective

You can define service design at the theoretical and practical levels.
You can define the basic concepts and ways of action in service design.
You can utilise the central methods of service design.
You can identify the possibilities of service design as a tool in strategic level planning.

Content

What are the central concepts of service design?
How do I utilise the methods of service design in development tasks?
How can service design be applied as a tool of planning at strategic level?

Materials

Marc Stickdorn & Jakob Scneider, 2011:
This is Service Design Thinking

Satu Miettinen / Mikko Koivisto (eds.), 2009:
Designing Services with Innovative Methods

Employer connections

The developing task of the study module can be made as company cooperation or to the student´s own job.

Exam schedules

The course is implemented as blended studies (part-time),
comprising contact lessons, online studies and independent work.

The students attend classes on Xamk’s Kouvola campus approximately every three weeks for two -three days (Thursday and Friday from 9am till 5pm). The rest of the studies is independent work in your own time.

Student workload

5 crs means 135 hours students work

Evaluation scale

1-5