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Service experience (5 cr)

Code: PY00CX67-3004

General information


Enrollment

15.08.2020 - 04.09.2020

Timing

01.08.2020 - 31.12.2020

Number of ECTS credits allocated

5 op

Mode of delivery

Contact teaching

Campus

Kouvola Campus

Teaching languages

  • Finnish

Degree programmes

  • Degree Programme in Service Design

Teachers

  • KY Opettaja

Teacher in charge

Marjo Suviranta

Groups

  • PAKV20SY
    Service design, master studies

Objective

You can identify factors which affect the service experience.
You can measure the service experience and can study it with quantitative and qualitative methods.
Cooperating with the interest groups, you can develop the factors which affect the service experience.

Content

What factors affect the creation of a service experience?
How can the service experience be studied?
How can the service experience be influenced?

Evaluation scale

1-5