Communication skills in health care and social services (5 cr)
Code: SJ00DU97-3001
General information
Enrollment
09.08.2021 - 21.11.2021
Timing
01.01.2021 - 31.05.2022
Number of ECTS credits allocated
5 op
Mode of delivery
Contact teaching
Unit
Department of Social Services and Health Care, Savonlinna
Campus
Savonlinna Campus
Teaching languages
- Finnish
Seats
20 - 40
Degree programmes
- Master's Degree Programme in Development and Leadership in Health Care and Social Services
Teachers
- Tiina Luukkainen
- Veli-Matti Malinen
- Helena Horn
Teacher in charge
Veli-Matti Malinen
Groups
-
SJSA21KY
Objective
You can recognize the elements of successful interaction and are able to apply them in your own work and in marketing customer-oriented services.
You can evaluate and develop your own skills in oral and written communication both in Finnish and in English.
You can evaluate and develop a multidisciplinary organization's communication and communication in change both in Finnish and in English.
You can evaluate and develop communication in an international work community.
Content
What are the theoretical approaches to and practical tools of communication and interaction and how do you apply them to your work?
How do you evaluate and develop organizational communication?
How do you evaluate your industry and use the Finnish and English language source material for the development of your work?
How do you communicate within an organization and make know-how visible in Finnish and in English?
How do you communicate successfully in negotiation and conflict situations in a work community?
Evaluation scale
1-5