Client-oriented evaluation and development of social and health services (5 cr)
Code: SJ00DU99-3002
General information
Enrollment
14.12.2020 - 14.01.2021
Timing
11.01.2021 - 31.05.2021
Number of ECTS credits allocated
5 op
Virtual portion
4 op
Mode of delivery
20 % Contact teaching, 80 % Distance learning
Unit
Department of Sports and Rehabilitation
Campus
Savonlinna Campus
Teaching languages
- Finnish
Seats
20 - 40
Degree programmes
- Master's Degree Programme in Multidisciplinary Promotion of Functional Capacity
Teachers
- Tuula Tarhonen
- Anna Makkonen
Groups
-
MOSA20SYMultidisciplinary Promotion of Functional Capacity, master studies
Objective
You can develop and evaluate customer-oriented social and health services and methods in cooperation with different actors.
You can use foresight data and information in the development of services.
You can apply quality management methods and processes to the evaluation and development of client-oriented services.
You can reform and carry out customer-oriented services as part of strategic management.
Content
What does customer orientation mean in the development of services and how do you collect and evaluate this data and information?
How do you use development and evaluation methods in social and health services?
How do you reform and carry out customer-oriented services as part of strategic management?
How do you use foresight data and information in the development of services?
Evaluation scale
1-5