Managing networks and customer relationships (5 cr)
Code: SJ00DV03-3001
General information
Enrollment
08.11.2021 - 21.11.2021
Timing
20.01.2022 - 30.04.2022
Number of ECTS credits allocated
5 op
Virtual portion
2 op
RDI portion
3 op
Mode of delivery
60 % Contact teaching, 40 % Distance learning
Unit
Department of Social Services and Health Care, Savonlinna
Campus
Savonlinna Campus
Teaching languages
- Finnish
Seats
20 - 40
Degree programmes
- Master's Degree Programme in Development and Leadership in Health Care and Social Services
Teachers
- Maija Vihervirta
- Anna Makkonen
Teacher in charge
Anna Makkonen
Groups
-
SJSA21KY
Objective
You know the importance of feeling, trust and commitment in managing networks.
You can create the starting points for interaction and partnerships between people and organizations in a genuine dialogue.
You will be able to organize projects that encourage enthusiasm, motivation and commitment of the actors towards a common goal.
You can acquire and evaluate information for managing multichannel customer relationships.
You will be able to lead partnerships and multicultural partnerships in a entrepreneurial way.
You will be able to plan and implement marketing in the deepening of customer relationships as part of strategic management.
Content
How do you implement the importance of feeling, trust and commitment in network management?
How do you implement interaction and partnerships between people and organizations in genuine dialogue?
How do you organize projects that encourage enthusiasm, motivation and commitment towards a common goal?
How do you acquire and evaluate information for managing multichannel customer relationships?
How do you lead partnerships and multicultural partnerships with an entrepreneurial approach?
How do you plan and implement marketing in the deepening of customer relationships as part of strategic management?
Evaluation scale
1-5