Digital service design (5 cr)
Code: SP00EN38-3001
General information
Enrollment
15.08.2022 - 04.09.2022
Timing
31.10.2022 - 13.12.2022
Number of ECTS credits allocated
5 op
Virtual portion
4 op
RDI portion
2 op
Mode of delivery
20 % Contact teaching, 80 % Distance learning
Unit
Department of Social Services and Health Care, Savonlinna
Campus
Savonlinna Campus
Teaching languages
- Finnish
Seats
20 - 40
Degree programmes
- Master's Degree Programme in Sähköiset sosiaali- ja terveysalalla
Teachers
- Päivi Lifflander
- Paula Leppänen
Teacher in charge
Päivi Lifflander
Groups
-
SPSA22SYDigital Services in Health Care and Social Services, master studies
Objective
You know the theoretical basis, principles and starting points of digital service design.
You know how to leverage the process of service design as part developing digital customer paths.
You can produce expert text based on sources. You can master the reference practices of Xamk.
You can apply customer-oriented design as part of digital service development.
You know how to reform and evaluate multi-channel customer experiences as part of digital service design.
Content
What are the theoretical concepts, principles and starting points of service design?
How can the process of service design be utilized in the development of customer paths?
How to integrate the expert knowledge produced by others into your text?
How can you apply and use the methods of service design in the development and evaluation of digital services?
How to use service design for multichannel customer experiences in reforming and utilizing customer experiences?
What instruments can be used in evaluating the usability of digital services?
Evaluation scale
1-5