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Digital service design (5 cr)

Code: SP00EN38-3001

General information


Enrollment

15.08.2022 - 04.09.2022

Timing

31.10.2022 - 13.12.2022

Number of ECTS credits allocated

5 op

Virtual portion

4 op

RDI portion

2 op

Mode of delivery

20 % Contact teaching, 80 % Distance learning

Unit

Department of Social Services and Health Care, Savonlinna

Campus

Savonlinna Campus

Teaching languages

  • Finnish

Seats

20 - 40

Degree programmes

  • Master's Degree Programme in Sähköiset sosiaali- ja terveysalalla

Teachers

  • Päivi Lifflander
  • Paula Leppänen

Teacher in charge

Päivi Lifflander

Groups

  • SPSA22SY
    Digital Services in Health Care and Social Services, master studies

Objective

You know the theoretical basis, principles and starting points of digital service design.
You know how to leverage the process of service design as part developing digital customer paths.
You can produce expert text based on sources. You can master the reference practices of Xamk.
You can apply customer-oriented design as part of digital service development.
You know how to reform and evaluate multi-channel customer experiences as part of digital service design.

Content

What are the theoretical concepts, principles and starting points of service design?
How can the process of service design be utilized in the development of customer paths?
How to integrate the expert knowledge produced by others into your text?
How can you apply and use the methods of service design in the development and evaluation of digital services?
How to use service design for multichannel customer experiences in reforming and utilizing customer experiences?
What instruments can be used in evaluating the usability of digital services?

Evaluation scale

1-5