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Service business management and labor legislation (5 cr)

Code: TU00EB31-3001

General information


Enrollment

12.04.2021 - 25.04.2021

Timing

30.08.2021 - 31.12.2021

Number of ECTS credits allocated

5 op

Mode of delivery

Contact teaching

Campus

Savonlinna Campus

Teaching languages

  • Finnish

Seats

0 - 50

Degree programmes

  • Degree Programme in Turvallisuusala

Teachers

  • Juha Häkkinen

Teacher in charge

Juha Häkkinen

Groups

  • TUSA20SP
    Business Management, safety and security, full-time studies

Objective

You understand the concepts and principles of service business. You identify the various aspects of service packages and service design. You can manage service business processes and take care of business development. You know the general principles of leadership and you understand the importance of wellbeing at work. will understand the labor laws in this industry and get a comprehensive understanding of the meaning of collective bargaining, the employment contract and the principles of labor market activities. You understand labor law from the manager's perspective.

Content

What are the specifics of the service business and service design? How do you run service business activities based on customer insight? What is the importance of wellbeing at work in management? What is labor law?

Evaluation scale

1-5