User-driven digital servicesLaajuus (5 cr)
Code: MO00AA06
Credits
5 op
Objective
You learn to improve your and your company’s actions to be more customer-oriented and digital-based
You learn the principles of information systems work and design process
You learn to recognize systems that have good usability
Content
What is user centered design?
What is service? How to measure QoS?
How digital web service is defined?
How digital web service is planned?
How to measure usability of a service?
How to implement usability testing of digital service?
Qualifications
Common digital skills are required
Materials
Data analytics, Information security awareness