Service DesignLaajuus (5 cr)

Objective

Students use logically concepts related to service design. Students can proceed according to the service design process while designing new services or developing existing services. Students can use service design methods. Students can work in a goal-oriented way in a service design team.    

Content

  What are the objectives and principles of service design? What are the basic concepts related to service design? How does the service design process proceed? What methods are used in service design? How can service design be applied into practice?      

Qualifications

Principals of Marketing 

Assessment criteria, good (3)

a) Students can use logically concepts related to service design c) Students can perceive the interrelated tasks in the service design process d) Students can use service design methods  e) Students can work in a goal-oriented way in a service design team Students will evaluate their skills and competences in a self-assessment report according to the criteria above. Students will discuss their self-assessment with their mentor teacher during their Personal Study Plan discussion.