Quality of digital services (5cr)

Objective

You can design and develop digital services according to quality requirements. You can evaluate the quality of digital service and you can identify the quality requirements of the digital service. You can apply usability and user centered design methods for digital services You can document the service development also from the user experience point of view

Content

What defines the quality of digital services? How to recognize user requirements in digital service design and production? How to assure the quality of digital services: how quality is measured, tested and monitored? How to measure and document user experience?

Qualifications

No prerequisites

Assessment criteria, good (3)

Students can a. evaluate and make critical use of multidisciplinary data in their field of expertise by producing new points of view d. be responsible for operations and develop them independently and systematically      e. use new strategic approaches as management tools in complex and unfamiliar situations