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Service design (5cr)

Course unit code: M83B103

General information


Credits
5 cr

Objective

You are able to -look for information about customers and interpret and assess it critically -make a plan for service design processes -apply the methods of service design in practice -develop service concepts using different channels of services

Content

How do you collect and analyze customer and user information? What kind of process is the planning of service design? How do you apply the principles of service design in practice? What tools of social media are used in service design?

Qualifications

No prior studies needed.

Assessment criteria, good (3)

a) The student is able to look for, interpret and assess critically customer information b)The student is able to solve a real product development case using service design     The student is able to develop service concepts to various service channels     The student is able to use the tools of social media in service design

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