Logistics Services (5 cr)
Code: 306500214-3002
General information
- Enrollment
- 02.01.2019 - 14.01.2019
- Registration for the implementation has ended.
- Timing
- 07.01.2019 - 26.04.2019
- Implementation has ended.
- Number of ECTS credits allocated
- 5 cr
- Local portion
- 5 cr
- Mode of delivery
- Contact learning
- Unit
- Department of Logistics and Marine Technology
- Campus
- Kotka Campus
- Teaching languages
- English
- Degree programmes
- Degree Programme in Business Logistics
Objective
The student can explain the special nature of logistics services, he/she knows the business environment of logistics service providers (LSPs), he/she can produce new service ideas using service matrices as a tool for planning effective services and plan the productization of logistics services. The student knows the principle of activity based costing and can use it in logistics service processes. The student can analyse the business of a LSP and write a consulting report suggesting development ideas for the company. The student is aware of sustainable development´s requirements in LSP´s business.
Content
Description and nature of services focusing in logistics services. VAL –services. Services and the business environment of logistics services providers (LSPs). Quality of logistics services, the use of Service Process Gap Analysis (Parasuraman, Zeithaml & Berry) in finding problems in the service process. Service matrices, classification, developing and productization of logistics services using the Service Positioning Matrix (Collier & Meyer) or Service Process Analysis Matrix (Tinnilä & Vepsäläinen). The use of activity based costing in logistics service processes. Consultation report written as a group work for a case company for developing the company´s logistics services putting emphasis on the service development. Report is written in three phases: analysis of the company´s business, improving the business and quality system and cost accounting.
Course material
The material is informed in Moodle.
Study forms and methods
Scheduled track:
The student proceeds according to the time schedule.
Independent track:
The course assignment can be made for the student´s own employer.
Blended track:
The student can take the course together with an older student group.
RDI and work-related cooperation
No practical training included
Timing of exams and assignments
No re-exam
International cooperation
The course is common with Logistics Engineering and Business Logistics exchange students and double degree programmes.
Student workload
The student´s work load is approximately 135 h.
Further information
The course assignment consists of a written report and group discussions.
Evaluation scale
1-5
Assessment criteria, good (3)
The assessment is based on assignments, the consulting report and exam. Excellent 90-100 % (5), good 80-89 %(4), satisfactory 70-79 % (3), passable 50-69 % (1-2), fail < 50 % (0)
Assessment methods and criteria
Assessment is based on Moodle exams and course assignment.
Assessment criteria, fail (0)
The student does not pass the Moodle exams and/or the course assignment.
Assessment criteria, satisfactory (1-2)
The average grade of Moodle exams and course assignment is 50-69%.
Assessment criteria, good (3-4)
The average grade of Moodle exams and course assignment is 70-89%.
Assessment criteria, excellent (5)
The average grade of Moodle exams and course assignment is 90-100%.