Service processes and developing of processes (5 cr)
Code: BY2530039-3007
General information
Timing
30.08.2021 - 31.12.2021
Number of ECTS credits allocated
5 op
Virtual portion
5 op
Mode of delivery
Distance learning
Campus
Ecampus
Teaching languages
- Finnish
Seats
0 - 50
Teachers
- Anu Rantanen
Teacher in charge
Anu Rantanen
Groups
-
Master_eKampus
Objective
You identify different kind of service processes and demands to develop them
You can use enterprise architecture as a systematic working method consisting of activities, processes, services, data and information systems
You know how to model service processes and its information flows and can utilise modelling as help for the developing service business
You can design, execute, lead and estimate the development of the service processes and the information flows.
Content
What is a service package?
What is service architecture and how can it be utilised in the developing of operational and information management?
What kind of methods can be used in the modelling and developing of operation and information management?
How does the digitization changes the operations of the organization?
How does the information management support the objectives of the organization?
How digital information management increases the productivity of the organization?
Evaluation scale
1-5
Qualifications
No prerequisities