Leadership and customer relations (5 cr)
Code: LT00EL65-3001
General information
Enrollment
02.01.2023 - 01.05.2023
Timing
20.03.2023 - 28.05.2023
Number of ECTS credits allocated
5 op
Virtual portion
5 op
Mode of delivery
Distance learning
Unit
Liiketalouden koulutusyksikkö
Campus
Ecampus
Teaching languages
- Finnish
Seats
20 - 100
Degree programmes
- Degree Programme in Business Management
Teachers
- Marika Vartiainen
- Mia Silvenius
Teacher in charge
Marika Vartiainen
Groups
-
LTMI21SMBusiness Management, part-time studies
-
VV2022-2023Optional studies 2022-2023
-
LTMI21SVABusiness Management, online studies
-
LTMI21SVBBusiness Management, online studies
Objective
You are able to monitor and evaluate the development of customer relations from leadership point of view.
You can acquire and maintain customerships.
You are able to evaluate and utilize multichannel strategies in the development of customerships.
You are able to evaluate and develop your leadership skills in a state of change, taking customerships into consideration.
Content
How to monitor and evaluate the development of customer relations from leadership point of view?
How to acquire, develop and maintain customerships?
How to utilize multichannel strategies in the development of customerships?
How to evaluate and develop your leadership skills in a state of change, taking customerships into consideration?
Evaluation scale
1-5