Service innovations (5 cr)
Code: PA00DF23-3003
General information
Enrollment
07.11.2022 - 18.11.2022
Timing
09.01.2023 - 31.05.2023
Number of ECTS credits allocated
5 op
Virtual portion
3 op
Mode of delivery
40 % Contact teaching, 60 % Distance learning
Campus
Kouvola Campus
Teaching languages
- Finnish
Seats
20 - 30
Degree programmes
- Degree Programme in Service Design
Teachers
- Leena Muotio
- Irina Kujanpää
Teacher in charge
Suvi Pylvänen
Groups
-
PAKV21KMService design, part-time studies
Objective
-you know how to define service innovation
- know how to utilize the innovation process to create service innovation
- know how to identify and utilize various tools and processes to develop customer-oriented service innovation
Content
What are service innovations?
How can service innovation be developed?
What tools and processes can be utilized in the innovation process of customer-oriented service?
Evaluation scale
1-5