Study Guide

Objective

Supervising and supporting self-care management
You know how to evaluate the customer’s/patient’s needs, resources and his/her own responsibility in planning the guidance and self-care.
You are able to plan and carry out evidence-based individual and group guidance in cooperation with the customer/patient and other experts.
You can assess the results of guidance together with the customer/patient, his/her family and healthcare professionals.
You know how to plan and carry out the guidance supporting customer’s/patient’s self-care in a pedagogic and ethical manner.
You are able to guide and support the customer/patient and his/her family in committing to the care.

Social and health care environment
You understand how social and health care is organized, how services are produced and organized, and how they are guided and supervised in Finland.
You understand the significance of social security as part of the total care of a customer/patient.
You understand the tasks of different operational and service units as part of the chain of care and services.
You understand your role in building the reputation, brand and image of the organization and in creating a service experience for the customer.
You can utilize electronic services as part of the total care of a customer/patient.
You can direct and motivate the customer/patient to use digital services.
You are able to work in changing operational environments and carry out customer guidance.

Content

Supervising and supporting self-care management
What are the stages in the guidance process?
Which underlying factors and laws are the starting points for guidance?
What are the prerequisites of quality patient/customer guidance?
What does patient/customer orientation mean?
What is ethically good guidance like?
How is a good and interactive guidance relationship built?
How do you take the cultural background into consideration in meeting and interacting with the customer?
How are premeditation and goal-orientation carried out in planning?
How do you evaluate the customer’s/patient’s resources?
How are intellectual, social and emotional support and guidance carried out?
What do evidence-based guidance and pedagogic methods mean?
How do you use diverse methods in the guidance of different customers/clients (oral/written guidance, demonstration, guidance by phone, audiovisual guidance, group and individual guidance, digital guidance)?
How do you assess the effects, quality and adequacy of guidance?
How do you support and motivate the customer’s/patient’s commitment to care and promote his/her participation in the care together with strengthening the feeling of control?
How do you guide the patient's close ones in patient care and commitment to care?
How do you develop your skills in guidance?
How do you recognize a person who needs care?

Social and health care environment
How is the service system of social and health care monitored and directed?
How are the quality and effects of services ensured in organizing and guiding the services?

How is the work divided and organized between the healthcare service providers and the public, private and third sectors?
What does cooperation between different municipal sectors consist of in producing services?
What does the responsibility of continuous patient care mean according to one’s own job description?
How are services and their timing organized, how are customers informed of services and guided to making choices?
How is patient safety guaranteed as part of a successful service chain and experience?
How are digital services carried out in health care?
What role does health technology have to play in social and health care?
What is the significance of social media and how should it be taken into account in nursing?

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Kansainvälinen yhteistyö

Ei sisälly

Opiskelijan työmäärä

Ohjaus ja omahoidon tukeminen: 3x27h
Sosiaali- ja terveydenhuollon toimintaympäristö: 2x27h

Toteutuksen osien kuvaus

Ohjaus ja omahoidon tukeminen: Saat valmiuksia asiakkaan/potilaan ohjauksen ja omahoidon tukemiseen
Sosiaali- ja terveydenhuollon toimintaympäristö: Opit ymmärtämään laajasti sosiaali- ja terveydenhuollon toimintaympäristöä.

Further information

Sari Virkki, sari.virkki@xamk.fi

Evaluation scale

1-5