Customer insights and customer experience (5cr)
Code: LT00FA14-3006
General information
- Enrollment
- 10.11.2025 - 21.11.2025
- Registration for introductions has not started yet.
- Timing
- 09.02.2026 - 31.05.2026
- The implementation has not yet started.
- Number of ECTS credits allocated
- 5 cr
- Local portion
- 5 cr
- Mode of delivery
- Contact learning
- Unit
- Department of Business
- Campus
- Kouvola Campus
- Teaching languages
- English
- Seats
- 20 - 50
- Degree programmes
- Degree Programme in Digital International Business
- Teachers
- Harri Tuomola
- Teacher in charge
- Harri Tuomola
- Groups
-
IBKV25SPDigital International Business, full-time studies
- Course
- LT00FA14
Realization has 11 reservations. Total duration of reservations is 30 h 15 min.
| Time | Topic | Location |
|---|---|---|
|
Thu 12.02.2026 time 13:15 - 16:00 (2 h 45 min) |
Customer insights and customer experience LT00FA14-3006 |
K219
Hoitoluokka+teoria (54), kirjastorakennus
|
|
Mon 16.02.2026 time 13:15 - 16:00 (2 h 45 min) |
Customer insights and customer experience LT00FA14-3006 |
309C
Teorialuokka (52+1), 3. kerros
|
|
Thu 19.02.2026 time 13:15 - 16:00 (2 h 45 min) |
Customer insights and customer experience LT00FA14-3006 |
329A
Teoria-/monitoimitila (40+), 3. kerros
|
|
Thu 19.03.2026 time 12:30 - 15:15 (2 h 45 min) |
Customer insights and customer experience LT00FA14-3006 |
309C
Teorialuokka (52+1), 3. kerros
|
|
Mon 23.03.2026 time 13:15 - 16:00 (2 h 45 min) |
Customer insights and customer experience LT00FA14-3006 |
329A
Teoria-/monitoimitila (40+), 3. kerros
|
|
Mon 30.03.2026 time 13:15 - 16:00 (2 h 45 min) |
Customer insights and customer experience LT00FA14-3006 |
309C
Teorialuokka (52+1), 3. kerros
|
|
Wed 01.04.2026 time 13:15 - 16:00 (2 h 45 min) |
Customer insights and customer experience LT00FA14-3006 |
329A
Teoria-/monitoimitila (40+), 3. kerros
|
|
Thu 09.04.2026 time 12:30 - 15:15 (2 h 45 min) |
Customer insights and customer experience LT00FA14-3006 |
329A
Teoria-/monitoimitila (40+), 3. kerros
|
|
Mon 13.04.2026 time 13:15 - 16:00 (2 h 45 min) |
Customer insights and customer experience LT00FA14-3006 |
309C
Teorialuokka (52+1), 3. kerros
|
|
Mon 20.04.2026 time 13:15 - 16:00 (2 h 45 min) |
Customer insights and customer experience LT00FA14-3006 |
329A
Teoria-/monitoimitila (40+), 3. kerros
|
|
Fri 24.04.2026 time 13:15 - 16:00 (2 h 45 min) |
Customer insights and customer experience LT00FA14-3006 |
357
Teorialuokka (80+1), Kaarisali päärakennus
|
Changes to reservations may be possible.
Evaluation
Students can
a) know how to consistently use vocabulary related to customer insight and customer experience.
b) look for information in the key information sources of the field.
c) identify interrelated tasks related to customer insight and customer experience.