Customer service and sales (5cr)

Code: LT00FA15-3017

General information

Enrollment: 05.09.2026 - 04.10.2026; Registration for introductions has not started yet.

Timing: 05.10.2026 - 31.12.2026; The implementation has not yet started.

Number of ECTS credits allocated: 5 cr

Local portion: 0 cr

Virtual portion: 5 cr

Mode of delivery: Distance learning

Unit: Department of Business

Campus: Ecampus

Teaching languages: Finnish

Seats: 20 - 60

Degree programmes: Degree Programme in Business Management

Teachers: Heli Juntunen; Mia Silvenius

Teacher in charge: Heli Juntunen

Groups: LTMI26SVB
Business Management, online studies

Course: LT00FA15

Unfortunately, no reservations were found for the realization Customer service and sales LT00FA15-3017. It's possible that the reservations have not yet been published or that the realization is intended to be completed independently.

Objective

You are able to describe and understand the company's customer service concept.
You are able to define what factors contribute to good customer service.
You are able to define how customer service and sales should be carried out.
You are able to understand the sales process phases and to act appropriately in the different stages of the process.

Content

What is a company's customer service concept?
What are the components of good customer service?
How are customer service and sales work carried out?
What are the aspects of and stages in the sales process?

Evaluation

Students can
a) know how to consistently use vocabulary related to customer service and sales.
b) look for information in the key information sources of the field.
d) identify interrelated tasks related to customer service and sales.

Evaluation scale

1-5