Service design (5 cr)
Code: LT00DP40-3002
General information
- Enrollment
- 12.04.2021 - 25.04.2021
- Registration for the implementation has ended.
- Timing
- 06.09.2021 - 31.12.2021
- Implementation has ended.
- Number of ECTS credits allocated
- 5 cr
- Local portion
- 2 cr
- Virtual portion
- 3 cr
- Mode of delivery
- Blended learning
- Unit
- Liiketalouden koulutusyksikkö, Kouvola (vanhennettu)
- Campus
- Kouvola Campus
- Teaching languages
- Finnish
- Seats
- 20 - 60
- Degree programmes
- Degree Programme in Business Management
- Teachers
- Sara Czabai-Leppänen
- Johanna Harju
- Teacher in charge
- Johanna Harju
- Groups
-
LTKV20KM5Business, part-time studies
- Course
- LT00DP40
Objective
You can place service design in the field of the design.
You can use the most central concepts of service design.
You know the service design process and can utilise the most central tools of service design in order to develop business (sales and marketing).
Content
What is service design and how can design tools be utilized in business development?
How can organizations benefit from a culture of experimentation?
What are the most central methods of service design and how are they utilised in business?
Evaluation
Students can
-use professional vocabulary systematically.
-use the key models, methods, software and techniques of the professional field.
Evaluation scale
1-5