Responsibility in hospitality servicesLaajuus (5 cr)
Code: MR00DU68
Credits
5 op
Objective
You can describe the positive and negative sociocultural, ecological and economic impacts of hospitality products and services.
You can develop the responsibility of products, services and customer behaviour.
You can communicate about the responsibility of products and services in a customer-oriented way.
Content
What are the positive and negative impacts of supplying and consuming hospitality products and services?
How do you develop products, services and customer behaviour to be more responsible?
How do you communicate about the responsibility of products and services in a customer-oriented way?
The course involves a practical project with a case company or organization (3 ECTS credits).
Enrollment
08.04.2024 - 21.04.2024
Timing
02.09.2024 - 20.12.2024
Number of ECTS credits allocated
5 op
Virtual portion
5 op
RDI portion
3 op
Mode of delivery
Distance learning
Campus
Ecampus
Teaching languages
- Finnish
Seats
20 - 40
Degree programmes
- Degree Programme in Tourism and Service Business
Teachers
- Marjut Kasper
Teacher in charge
Marjut Kasper
Groups
-
MRMI22KVTourism and Service Business, online studies
-
MRMI22SPTourism and Service Business, full-time studies
-
MRKT22SVTourism and service business, online studies
Objective
You can describe the positive and negative sociocultural, ecological and economic impacts of hospitality products and services.
You can develop the responsibility of products, services and customer behaviour.
You can communicate about the responsibility of products and services in a customer-oriented way.
Content
What are the positive and negative impacts of supplying and consuming hospitality products and services?
How do you develop products, services and customer behaviour to be more responsible?
How do you communicate about the responsibility of products and services in a customer-oriented way?
The course involves a practical project with a case company or organization (3 ECTS credits).
Evaluation scale
1-5
Enrollment
06.04.2023 - 21.04.2023
Timing
04.09.2023 - 18.12.2023
Number of ECTS credits allocated
5 op
Virtual portion
5 op
RDI portion
3 op
Mode of delivery
Distance learning
Campus
Ecampus
Teaching languages
- Finnish
Seats
20 - 60
Degree programmes
- Degree Programme in Tourism and Service Business
Teachers
- Eeva Koljonen
- Marjut Kasper
Teacher in charge
Eeva Koljonen
Groups
-
MRKT21SVTourism and service business, online studies
-
MRMI21KVTourism and Service Business, online studies
-
MRMI21SVTourism and Service Business, online studies
-
MRMI21SPTourism and Service Business, full-time studies
Objective
You can describe the positive and negative sociocultural, ecological and economic impacts of hospitality products and services.
You can develop the responsibility of products, services and customer behaviour.
You can communicate about the responsibility of products and services in a customer-oriented way.
Content
What are the positive and negative impacts of supplying and consuming hospitality products and services?
How do you develop products, services and customer behaviour to be more responsible?
How do you communicate about the responsibility of products and services in a customer-oriented way?
The course involves a practical project with a case company or organization (3 ECTS credits).
Evaluation scale
1-5
Enrollment
06.04.2022 - 22.04.2022
Timing
29.08.2022 - 18.12.2022
Number of ECTS credits allocated
5 op
Virtual portion
4 op
RDI portion
3 op
Mode of delivery
20 % Contact teaching, 80 % Distance learning
Campus
Ecampus
Teaching languages
- Finnish
Seats
20 - 40
Degree programmes
- Degree Programme in Tourism and Service Business
Teachers
- Eeva Koljonen
- Marjut Kasper
Teacher in charge
Marjut Kasper
Groups
-
MRMI20SP
-
MRKT20SVTourism and service business, online studies
-
MRMI20KPTourism and Service Business, full-time studies
-
MRMI20SVTourism and Service Business, online studies
Objective
You can describe the positive and negative sociocultural, ecological and economic impacts of hospitality products and services.
You can develop the responsibility of products, services and customer behaviour.
You can communicate about the responsibility of products and services in a customer-oriented way.
Content
What are the positive and negative impacts of supplying and consuming hospitality products and services?
How do you develop products, services and customer behaviour to be more responsible?
How do you communicate about the responsibility of products and services in a customer-oriented way?
The course involves a practical project with a case company or organization (3 ECTS credits).
Evaluation scale
1-5