Business CommunicationsLaajuus (5 cr)

Objective

This course consists of two parts: English Business Communication 3 ECTS Finnish Business Communication 2 ECTS ENGLISH BUSINESS COMMUNICATION, 3 ECTS: The student is able to communicate assertively in English in the professional context, paying attention to the demands of the situation, and also in unexpected situations. The student is familiar with the main concepts of the field and can utilise their language skills in tasks requiring expertise. The target level is B2 in the European Framework (CEF) also in work-related situations. The prerequisite for the course is pass grade in Business Logistics English. After completion of the course the students are able to evaluate their own learning, evaluate success of communication situations, and apply their skills in new situations are able to efficiently use language tools (eg. Internet dictionaries, search machines, and proof-reading tools) are able to adapt their communication style according to the situation, interlocutor, and language skills of participants. are aware of the impact of culture on communication are able to participate in a meeting carried out in English, both in the role of a chairperson and a participant are able to write meeting documents are able to participate in a negotiation carried out in English, and giving a corporate presentation/briefing are able to write some of the most relevant business documents, e.g. requests for quotation, quotations, orders and complaints. FINNISH BUSINESS COMMUNICATION 2 ECTS Students are able to participate convincingly in negotiations and other field-specific communication situations that may also involve intercultural encounters. Students are  familiar with negotiation argumentation methods, strategies and tactics and can apply them to real life negotiations. Students are  familiar with meeting technique and the technique of online negotiation  Students are able to write using formal style and know how to write meeting documents. Students are able to write some of the most common business letters. After completion of the course students acknowledge the impact of culture in communication can chair a meeting and participate in a negotiation in a constructive manner understand the characteristics of formal style and are able to use it in written communication can evaluate their learning process and apply their skills in new situations, such as online negotiation

Content

ENGLISH BUSINESS COMMUNICATION 3 ECTS: vocabulary and phrases related to meetings, meeting procedures and documents vocabulary and phrases related to negotiations, negotiation procedures and strategies corporate presentation/briefing on the outcome of a negotiation basics of business correspondence FINNISH BUSINESS COMMUNICATION 2 ECTS: group dynamics and different parties' negotiation arguments, strategies and tactics negotiation exercises also online basics of meeting technique meeting and negotiation documents and basics of business correspondence using unambiquous and informative formal style

Assessment criteria, good (3)

The targets of the assessment are described in the implementation of the course. Scale: Excellent (5), good (4-3), pass (2-1),  fail (0). Grades 3-5 require language skills in the European B2 level. Active participation in the tuition is a prerequisite for passing the course.Active participation means the following: •    The student attends 75% of the amount of contact lessons unless the course implementation informs otherwise.  The language lecturers record attendances in attendance registers. A course that is failed due to too many absences cannot be resat by retaking the exam. Instead, the student has to attend the course again. •    The student makes sure that they have the study material (e.g. the textbook) specified in the curriculum. •    The student takes part in the activities instructed by the lecturer in the contact lessons. •    The student completes the given homework according to the lecturer's instructions and on time.