Customer service design and quality of service (3cr)
Code: AV00EI30-3001
General information
- Timing
- 07.01.2021 - 14.03.2021
- Implementation has ended.
- Number of ECTS credits allocated
- 3 cr
- Local portion
- 0 cr
- Virtual portion
- 3 cr
- Mode of delivery
- Distance learning
- Unit
- Vanha_Open UAS and Continuing Education (vanhettu)
- Campus
- Ecampus
- Teaching languages
- English
- Degree programmes
- Open University of Applied Sciences
Unfortunately, no reservations were found for the realization Customer service design and quality of service AV00EI30-3001. It's possible that the reservations have not yet been published or that the realization is intended to be completed independently.
Objective
By the end of this course, students should be able to
- know and understand basics of customer service design
- know and understand basics of service quality
- know and identify factors of service quality
- understand impact of quality on customers and on business success
- visualize customer journey map
- use service quality measuring tools.
Content
Service quality and service design are business key factors. Knowing basics of service quality and service design you can develop company activities and make them more efficient from customer point of view.
Course material
Most of the material will be provided in Learn.
The course is totally online in Learn platform, no live lectures. You will work independently, no group work. This course includes different kinds of assignments and tests with deadlines.
Study forms and methods
The course is totally online in Learn platform. You will work with different kind of assignments and do some tests during the course.
Service quality and service design are business key factors. Knowing basics of service quality and service design you can develop company activities and make them more efficient from customer point of view.
Evaluation scale
Approved/Failed