Customer service design and quality of service (3op)
Toteutuksen tunnus: AV00EI30-3001
Toteutuksen perustiedot
- Ajoitus
- 07.01.2021 - 14.03.2021
- Toteutus on päättynyt.
- Opintopistemäärä
- 3 op
- Lähiosuus
- 0 op
- Virtuaaliosuus
- 3 op
- Toteutustapa
- Etäopetus
- Yksikkö
- Vanha_Avoin AMK ja täydennyskoulutus (vanhettu)
- Toimipiste
- E-kampus
- Opetuskielet
- englanti
- Koulutus
- Avoin ammattikorkeakoulu
Toteutukselle Customer service design and quality of service AV00EI30-3001 ei valitettavasti löytynyt varauksia. Varauksia ei ole mahdollisesti vielä julkaistu tai toteutus on itsenäisesti suoritettava.
Tavoitteet
By the end of this course, students should be able to
- know and understand basics of customer service design
- know and understand basics of service quality
- know and identify factors of service quality
- understand impact of quality on customers and on business success
- visualize customer journey map
- use service quality measuring tools.
Sisältö
Service quality and service design are business key factors. Knowing basics of service quality and service design you can develop company activities and make them more efficient from customer point of view.
Opiskelumateriaali
Most of the material will be provided in Learn.
The course is totally online in Learn platform, no live lectures. You will work independently, no group work. This course includes different kinds of assignments and tests with deadlines.
Opiskelumuodot ja -menetelmät
The course is totally online in Learn platform. You will work with different kind of assignments and do some tests during the course.
Service quality and service design are business key factors. Knowing basics of service quality and service design you can develop company activities and make them more efficient from customer point of view.
Arviointiasteikko
Hyväksytty/Hylätty