Logistics service design (5cr)

Code: LO00EB65-3004

General information

Enrollment: 22.08.2022 - 28.08.2022; Registration for the implementation has ended.

Timing: 05.09.2022 - 02.12.2022; Implementation has ended.

Number of ECTS credits allocated: 5 cr

Local portion: 5 cr

Mode of delivery: Contact learning

Unit: Department of Logistics and Marine Technology

Campus: Kotka Campus

Teaching languages: English

Degree programmes: Degree Programme in Business Logistics

Teachers: Tuula Kuparinen

Teacher in charge: Tuula Kuparinen

Groups: LLKT22SD
Double Degree in Business Logistics; LOKT22SD
Double Degree in Logistics Engineering; LOKT20SP
Logistics, full-time studies

Course: LO00EB65

Unfortunately, no reservations were found for the realization Logistics service design LO00EB65-3004. It's possible that the reservations have not yet been published or that the realization is intended to be completed independently.

Objective

You understand the principles of customer oriented service design.
You understand the importance of differentiating customer- or need-based of services when developing and offering logistics services.

Content

What is logistics service design ?
What is the starting point of services design?
How are the services differentiated based on customers' needs?

Evaluation

Students are able to
- use professional vocabulary and concepts in an expert way in different situations.
- evaluate operations in customer, user and target group situations.
- choose appropriate models, methods, software and techniques according to the purpose and justify these choices

Course material

Study material will be informed later

Student workload

Lectures 12,5 h
Independent work, 122,5 h

Course part description

Lectures
Logistics service design project (group assignment)

Evaluation scale

1-5

Assessment methods and criteria

Logistics service design project (group assignment) is 100% of the course grade