Logistics service design (5 cr)
Code: LO00EB65-3004
General information
Enrollment
22.08.2022 - 28.08.2022
Timing
05.09.2022 - 02.12.2022
Number of ECTS credits allocated
5 op
Mode of delivery
Contact teaching
Unit
Department of Logistics and Marine Technology
Campus
Kotka Campus
Teaching languages
- English
Degree programmes
- Degree Programme in Business Logistics
Teachers
- Tuula Kuparinen
Teacher in charge
Tuula Kuparinen
Groups
-
LLKT22SDDouble Degree in Business Logistics
-
LOKT22SDDouble Degree in Logistics Engineering
-
LOKT20SPLogistics, full-time studies
Objective
You understand the principles of customer oriented service design.
You understand the importance of differentiating customer- or need-based of services when developing and offering logistics services.
Content
What is logistics service design ?
What is the starting point of services design?
How are the services differentiated based on customers' needs?
Opiskelumateriaali
Study material will be informed later
Opiskelijan työmäärä
Lectures 12,5 h
Independent work, 122,5 h
Toteutuksen osien kuvaus
Lectures
Logistics service design project (group assignment)
Evaluation scale
1-5
Assessment methods and criteria
Logistics service design project (group assignment) is 100% of the course grade