Logistics service design (5 cr)

Code: LO00EB65-3004

General information

Enrollment: 22.08.2022 - 28.08.2022
Registration for the implementation has ended.

Timing: 05.09.2022 - 02.12.2022
Implementation has ended.

Number of ECTS credits allocated: 5 cr

Local portion: 5 cr

Mode of delivery: Contact learning

Unit: Department of Logistics and Marine Technology

Campus: Kotka Campus

Teaching languages: English

Degree programmes: Degree Programme in Business Logistics

Teachers: Tuula Kuparinen

Teacher in charge: Tuula Kuparinen

Groups: LLKT22SD
Double Degree in Business Logistics; LOKT22SD
Double Degree in Logistics Engineering; LOKT20SP
Logistics, full-time studies

Course: LO00EB65

No reservations found for realization LO00EB65-3004!

Objective

You understand the principles of customer oriented service design.
You understand the importance of differentiating customer- or need-based of services when developing and offering logistics services.

Content

What is logistics service design ?
What is the starting point of services design?
How are the services differentiated based on customers' needs?

Course material

Study material will be informed later

Student workload

Lectures 12,5 h
Independent work, 122,5 h

Course part description

Lectures
Logistics service design project (group assignment)

Evaluation scale

1-5

Assessment methods and criteria

Logistics service design project (group assignment) is 100% of the course grade