Customer understanding and service culture skills (5cr)
Code: MR00FD71-3004
General information
- Enrollment
- 10.11.2025 - 21.11.2025
- Registration for introductions has not started yet.
- Timing
- 09.03.2026 - 30.04.2026
- The implementation has not yet started.
- Number of ECTS credits allocated
- 5 cr
- Local portion
- 5 cr
- Mode of delivery
- Contact learning
- Unit
- Department of Tourism, Hospitality Management and Youth Work
- Campus
- Ecampus
- Teaching languages
- Finnish
- Degree programmes
- Degree Programme in Tourism and Hospitality Management
- Teachers
- Laura Pulkkinen
- Teacher in charge
- Laura Pulkkinen
- Groups
-
MRAMI26KVTourism and hospitality, online studies
- Course
- MR00FD71
Realization has 4 reservations. Total duration of reservations is 4 h 15 min.
| Time | Topic | Location |
|---|---|---|
|
Mon 02.03.2026 time 16:00 - 17:30 (1 h 30 min) |
Asiakasymmärrys ja palvelukulttuuriosaaminen MR00FD71-3004 |
Etäopetus lukujärjestyksen mukaan
|
|
Mon 09.03.2026 time 16:00 - 16:45 (0 h 45 min) |
Aloitusinfo: Asiakasymmärrys ja palvelukulttuuriosaaminen MR00FD71-3004 |
Etäopetus lukujärjestyksen mukaan
|
|
Thu 12.03.2026 time 16:45 - 17:45 (1 h 0 min) |
Asiakasymmärrys ja palvelukulttuuriosaaminen MR00FD71-3004 |
Etäopetus lukujärjestyksen mukaan
|
|
Thu 09.04.2026 time 16:00 - 17:00 (1 h 0 min) |
Asiakasymmärrys ja palvelukulttuuriosaaminen MR00FD71-3004 |
Etäopetus lukujärjestyksen mukaan
|
Changes to reservations may be possible.
Evaluation
Students can
a. use professional vocabulary systematically.
b. look for information in the key information sources of the field.
c. identify interrelated tasks.
d. work together with customers, users and target groups.
e. use the key models, methods and software of the professional field.
f. work as team members in a goal-oriented way.
g. justify their actions according to the ethical principles of the professional field.