Study Guide

Objective

You understand the principles of customer oriented service design.
You understand the importance of differentiating customer- or need-based of services when developing and offering logistics services.

Content

What is logistics service design ?
What is the starting point of services design?
How are the services differentiated based on customers' needs?

Materials

Study material will be informed later

Teaching methods

The course will have a few facilitating contact lessons (class or distant); otherwise the course is executed in form of a large group assignment, mainly carried out outside the classes. The course will be graded based on the group assignment. In the assignment the students will carry out logistics service design project.

Employer connections

No.

Exam schedules

No exam.

Student workload

135 h

Content scheduling

Lectures
Logistics service design project (group assignment)

Evaluation scale

1-5

Assessment methods and criteria

Logistics service design project (group assignment) is 100% of the course grade