Logistics service design (5 cr)
Code: LO00EB65-3005
General information
Enrollment
21.08.2023 - 01.09.2023
Timing
04.09.2023 - 03.12.2023
Number of ECTS credits allocated
5 op
Mode of delivery
Contact teaching
Unit
Department of Logistics and Marine Technology
Campus
Kotka Campus
Teaching languages
- English
Degree programmes
- Degree Programme in Logistics
Teachers
- Tuula Kuparinen
Teacher in charge
Tuula Kuparinen
Groups
-
LOKT23SDDouble Degree in Logistics Engineering
-
LLKT23SDDouble Degree in Business Logistics
-
LOKT21SPLogistics, full-time studies
- 27.11.2023 12:45 - 14:45, Logistics service design LO00EB65-3005
Objective
You understand the principles of customer oriented service design.
You understand the importance of differentiating customer- or need-based of services when developing and offering logistics services.
Content
What is logistics service design ?
What is the starting point of services design?
How are the services differentiated based on customers' needs?
Opiskelumateriaali
Study material will be informed later
Yksilölliset oppimisväylät
The course will have a few facilitating contact lessons (class or distant); otherwise the course is executed in form of a large group assignment, mainly carried out outside the classes. The course will be graded based on the group assignment. In the assignment the students will carry out logistics service design project.
TKI ja työelämäyhteistyö
No.
Tentit ja muut määräajat
No exam.
Opiskelijan työmäärä
135 h
Toteutuksen osien kuvaus
Lectures
Logistics service design project (group assignment)
Evaluation scale
1-5
Assessment methods and criteria
Logistics service design project (group assignment) is 100% of the course grade