Accommodation and conference servicesLaajuus (5 cr)

Objective

You can use the professional terminology related to conference and accommodation services.
You can describe the basic operations and processes and how they relate to each other.
What are the most important quality and responsibility factors in conference and accommodation services.
You know the meaning of sustainability in hospitality services.
You know how to operate in conference and accommodation services.

Content

What are the key terms and processes in accommodation and conference services?
What are the most important quality and responsibility factors in accommodation and conference services?

Accomplishment methods

Students can:
use professional vocabulary systematically.
look for information in the key information sources of the field.
identify interrelated tasks.
use the key models, methods, software and techniques of the professional field.