Quality and Environmental ManagementLaajuus (5 cr)

Objective

The student knows different quality viewpoints and basic quality improvement tools. The student knows the principles of the most common quality- and environmental systems.The student is familiar with logistics service quality dimensions in demand-supply chains and common quality indicators and can analyse logistics service quality.

Content

Viewpoints and dimensions of qualityTQMquality improvement toolsquality and environmental systemsISO9000, EFQM, EMAS. Viewpoints of logistis services and measuring service quality.