Experience Based Communication SkillsLaajuus (5 cr)

Objective

You display skills in experience based tourism business communication. You can create customer service experiences. You can apply your communication and interaction skills in your study and work communities.

Content

What is high-quality spoken and written communication like? How do you communicate successfully in tourism operations? What kind of interaction skills do you need as a teamworker?

Qualifications

No  prerequisites 

Assessment criteria, good (3)

d) You work together with customers, users and target groups. e) You use the key models, methods, software and techniques of the professional field. f) You show skills in managing team work.