Better Hospitality for Russian CustomersLaajuus (5 cr)

Objective

You take into consideration the special characteristics of a Russian customer. You foresee the acts and wishes of a Russian customer. You can avoid intercultural conflicts. You can make a Russian customer welcome.

Content

How do you encounter Russian people without prejudices? How do you develop your work and your products to take the Russian customers better into account? How do you notice and avoid culture-bound minefields? How do you serve a Russian customer?

Qualifications

No  prerequisites

Assessment criteria, good (3)

b) Youevaluate information sources critically. d) You work together with customers. e) You choose appropriate models and methods according to the purpose and justify these choices. f) You show skills in managing team work.