Service design (5 cr)

Objective

You know how to assess and plan digital services based on service design.
You know how to use and apply service design methods.
You know how to use service design based development processes in implementing of digital services.

Content

How to assess and renew digital services in digital working environments.
What is service design and how do service design processes proceed?
How to develop digital services using customer-oriented and interactive methods?

Evaluation

Students can
c. identify interrelated tasks.
d. work together with customers, users and target groups.
e. use the key models, methods, software and techniques of the professional field.

Course material

Esitellään opintojaksoalustalla.

Study forms and methods

Verkko-opiskelu toteutusajan puitteissa. Korvaavien korkeakouluopintojen hyväksiluku on mahdollista ja sovittavissa tapauskohtaisesti opintojakson alkaessa.

RDI and work-related cooperation

Tarkennetaan opintojakson alussa.

Timing of exams and assignments

Käydään tarkemmin läpi opintojakson alussa.

Evaluation scale

1-5

Assessment methods and criteria

Opintojakso arvioidaan oppimistehtävien perusteella: oppimistehtävistä saa pisteitä, joiden perusteella muodostuu koko opintojakson arvosana.

Qualifications

Attending the course requires completing the first year studies of Business Information Technology, 60 ECTS credits.