Communication skills in health care and social servicesLaajuus (5 cr)
Code: SJ00DU97
Credits
5 op
Objective
You can recognize the elements of successful interaction and are able to apply them in your own work and in marketing customer-oriented services.
You can evaluate and develop your own skills in oral and written communication both in Finnish and in English.
You can evaluate and develop a multidisciplinary organization's communication and communication in change both in Finnish and in English.
You can evaluate and develop communication in an international work community.
Content
What are the theoretical approaches to and practical tools of communication and interaction and how do you apply them to your work?
How do you evaluate and develop organizational communication?
How do you evaluate your industry and use the Finnish and English language source material for the development of your work?
How do you communicate within an organization and make know-how visible in Finnish and in English?
How do you communicate successfully in negotiation and conflict situations in a work community?
Enrollment
04.11.2024 - 17.11.2024
Timing
01.01.2025 - 31.07.2025
Number of ECTS credits allocated
5 op
Mode of delivery
Contact teaching
Unit
Department of Social Services and Health Care
Teaching languages
- Finnish
Degree programmes
- Master's Degree Programme in Development and Leadership in Health Care and Social Services
Teachers
- Tiina Luukkainen
- Antti Parhiala
Groups
-
SJMI24KYDevelopment and Leadership in Health Care and Social Services, master studies
Objective
You can recognize the elements of successful interaction and are able to apply them in your own work and in marketing customer-oriented services.
You can evaluate and develop your own skills in oral and written communication both in Finnish and in English.
You can evaluate and develop a multidisciplinary organization's communication and communication in change both in Finnish and in English.
You can evaluate and develop communication in an international work community.
Content
What are the theoretical approaches to and practical tools of communication and interaction and how do you apply them to your work?
How do you evaluate and develop organizational communication?
How do you evaluate your industry and use the Finnish and English language source material for the development of your work?
How do you communicate within an organization and make know-how visible in Finnish and in English?
How do you communicate successfully in negotiation and conflict situations in a work community?
Opiskelumateriaali
Material shared by the teachers.
Yksilölliset oppimisväylät
When you register for this course, you will participate in online teaching and guidance according to the schedule, and complete the tasks given by the teachers.
As an accelerated option, you can register for a corresponding implementation offered to a group that started their studies earlier.
TKI ja työelämäyhteistyö
Tasks and exercises connected to your own work.
Tentit ja muut määräajat
Details in Learn
Opiskelijan työmäärä
The 5 ECTS credits consist of oral and written tasks.
Toteutuksen osien kuvaus
3 ECTS credits for oral and written communication in Finnish, and 2 ECTS credits for oral and written communication in English.
Further information
tiina.luukkainen@xamk.fi
veli-matti.malinen@xamk.fi
Evaluation scale
1-5
Assessment methods and criteria
Oral and written exercises.
Enrollment
14.08.2023 - 03.09.2023
Timing
01.08.2023 - 31.12.2024
Number of ECTS credits allocated
5 op
Virtual portion
4 op
RDI portion
2 op
Mode of delivery
20 % Contact teaching, 80 % Distance learning
Unit
Department of Social Services and Health Care
Campus
Savonlinna Campus
Teaching languages
- Finnish
Seats
20 - 40
Degree programmes
- Master's Degree Programme in Development and Leadership in Health Care and Social Services
Teachers
- Tiina Luukkainen
- Veli-Matti Malinen
Teacher in charge
Veli-Matti Malinen
Groups
-
SJSA23SYDevelopment and Leadership in Health Care and Social Services, master studies
Objective
You can recognize the elements of successful interaction and are able to apply them in your own work and in marketing customer-oriented services.
You can evaluate and develop your own skills in oral and written communication both in Finnish and in English.
You can evaluate and develop a multidisciplinary organization's communication and communication in change both in Finnish and in English.
You can evaluate and develop communication in an international work community.
Content
What are the theoretical approaches to and practical tools of communication and interaction and how do you apply them to your work?
How do you evaluate and develop organizational communication?
How do you evaluate your industry and use the Finnish and English language source material for the development of your work?
How do you communicate within an organization and make know-how visible in Finnish and in English?
How do you communicate successfully in negotiation and conflict situations in a work community?
Opiskelumateriaali
Learnissa.
Yksilölliset oppimisväylät
Työviikkopohjaisessa väylässä
Ilmoittautuessasi tälle opintojakson toteutukselle osallistut työjärjestyksen mukaiseen verkkovälitteiseen opetukseen ja ohjaukseen, sekä teet opettajien ohjeistamia tehtäviä.
Opintoja nopeuttavana vaihtoehtona voit ilmoittautua aikaisemmin opintonsa aloittaneelle ryhmälle tarjottavalle vastaavalle toteutukselle.
TKI ja työelämäyhteistyö
Omaan työhön kytketyt tehtävät ja harjoitukset.
Tentit ja muut määräajat
Ilmoitetaan Learnissa.
Opiskelijan työmäärä
5 op koostuu suullisista ja kirjallisista tehtävistä.
Toteutuksen osien kuvaus
3 op suomenkielistä suullista ja kirjallista viestintää ja 2 op englanninkielistä suullista ja kirjallista viestintää.
Syksy 2023: 2h: Xamkin kirjoittamisen käytänteet
Syksy 2024: Varsinainen opintojakso toteutuu
Evaluation scale
1-5
Enrollment
06.04.2023 - 21.04.2023
Timing
01.08.2023 - 31.12.2023
Number of ECTS credits allocated
5 op
Virtual portion
4 op
Mode of delivery
20 % Contact teaching, 80 % Distance learning
Unit
Department of Social Services and Health Care
Campus
Savonlinna Campus
Teaching languages
- Finnish
Seats
20 - 40
Degree programmes
- Master's Degree Programme in Development and Leadership in Health Care and Social Services
Teachers
- Tiina Luukkainen
- Veli-Matti Malinen
Teacher in charge
Veli-Matti Malinen
Groups
-
SJSA22SYDevelopment and Leadership in Health Care and Social Services, master studies
Objective
You can recognize the elements of successful interaction and are able to apply them in your own work and in marketing customer-oriented services.
You can evaluate and develop your own skills in oral and written communication both in Finnish and in English.
You can evaluate and develop a multidisciplinary organization's communication and communication in change both in Finnish and in English.
You can evaluate and develop communication in an international work community.
Content
What are the theoretical approaches to and practical tools of communication and interaction and how do you apply them to your work?
How do you evaluate and develop organizational communication?
How do you evaluate your industry and use the Finnish and English language source material for the development of your work?
How do you communicate within an organization and make know-how visible in Finnish and in English?
How do you communicate successfully in negotiation and conflict situations in a work community?
Opiskelumateriaali
Learnissa
Yksilölliset oppimisväylät
Työviikkopohjaisessa väylässä
Ilmoittautuessasi tälle opintojakson toteutukselle osallistut työjärjestyksen mukaiseen verkkovälitteiseen opetukseen ja ohjaukseen, sekä teet opettajien ohjeistamia tehtäviä.
Opintoja nopeuttavana vaihtoehtona voit ilmoittautua aikaisemmin opintonsa aloittaneelle ryhmälle tarjottavalle vastaavalle toteutukselle.
TKI ja työelämäyhteistyö
Omaan työhön kytketyt tehtävät ja harjoitukset
Tentit ja muut määräajat
ilmoitetaan Learnissa
Opiskelijan työmäärä
5 op koostuu suullisista ja kirjallisista tehtävistä
Toteutuksen osien kuvaus
3 op suomenkielistä suullista ja kirjallista viestintää ja 2 op englanninkielistä suullista ja kirjallista viestintää
Evaluation scale
1-5
Enrollment
07.11.2022 - 18.11.2022
Timing
09.01.2023 - 31.07.2023
Number of ECTS credits allocated
5 op
Virtual portion
5 op
Mode of delivery
Distance learning
Unit
Department of Social Services and Health Care
Campus
Ecampus
Teaching languages
- Finnish
Seats
20 - 50
Degree programmes
- Master's Degree Programme in Development and Leadership in Health Care and Social Services
Teachers
- Tiina Luukkainen
- Veli-Matti Malinen
Teacher in charge
Veli-Matti Malinen
Groups
-
SJMI22KYDevelopment and Leadership in Health Care and Social Services, master studies
Objective
You can recognize the elements of successful interaction and are able to apply them in your own work and in marketing customer-oriented services.
You can evaluate and develop your own skills in oral and written communication both in Finnish and in English.
You can evaluate and develop a multidisciplinary organization's communication and communication in change both in Finnish and in English.
You can evaluate and develop communication in an international work community.
Content
What are the theoretical approaches to and practical tools of communication and interaction and how do you apply them to your work?
How do you evaluate and develop organizational communication?
How do you evaluate your industry and use the Finnish and English language source material for the development of your work?
How do you communicate within an organization and make know-how visible in Finnish and in English?
How do you communicate successfully in negotiation and conflict situations in a work community?
Opiskelumateriaali
Learnissa
Yksilölliset oppimisväylät
Työviikkopohjaisessa väylässä
Ilmoittautuessasi tälle opintojakson toteutukselle osallistut työjärjestyksen mukaiseen verkkovälitteiseen opetukseen ja ohjaukseen, sekä teet opettajien ohjeistamia tehtäviä.
Opintoja nopeuttavana vaihtoehtona voit ilmoittautua aikaisemmin opintonsa aloittaneelle ryhmälle tarjottavalle vastaavalle toteutukselle.
TKI ja työelämäyhteistyö
Omaan työhön kytketyt tehtävät ja harjoitukset
Tentit ja muut määräajat
ilmoitetaan Learnissa
Opiskelijan työmäärä
5 op koostuu suullisista ja kirjallisista tehtävistä
Toteutuksen osien kuvaus
3 op suomenkielistä suullista ja kirjallista viestintää ja 2 op englanninkielistä suullista ja kirjallista viestintää
Evaluation scale
1-5
Enrollment
09.08.2021 - 21.11.2021
Timing
01.01.2021 - 31.05.2022
Number of ECTS credits allocated
5 op
Mode of delivery
Contact teaching
Unit
Department of Social Services and Health Care
Campus
Savonlinna Campus
Teaching languages
- Finnish
Seats
20 - 40
Degree programmes
- Master's Degree Programme in Development and Leadership in Health Care and Social Services
Teachers
- Tiina Luukkainen
- Veli-Matti Malinen
- Helena Horn
Teacher in charge
Veli-Matti Malinen
Groups
-
SJSA21KYSosiaali- ja terveysalan kehittäminen ja johtaminen, ylempi amk
Objective
You can recognize the elements of successful interaction and are able to apply them in your own work and in marketing customer-oriented services.
You can evaluate and develop your own skills in oral and written communication both in Finnish and in English.
You can evaluate and develop a multidisciplinary organization's communication and communication in change both in Finnish and in English.
You can evaluate and develop communication in an international work community.
Content
What are the theoretical approaches to and practical tools of communication and interaction and how do you apply them to your work?
How do you evaluate and develop organizational communication?
How do you evaluate your industry and use the Finnish and English language source material for the development of your work?
How do you communicate within an organization and make know-how visible in Finnish and in English?
How do you communicate successfully in negotiation and conflict situations in a work community?
Evaluation scale
1-5