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Communication skills in health care and social servicesLaajuus (5 cr)

Code: SJ00DU97

Credits

5 op

Objective

You can recognize the elements of successful interaction and are able to apply them in your own work and in marketing customer-oriented services.
You can evaluate and develop your own skills in oral and written communication both in Finnish and in English.
You can evaluate and develop a multidisciplinary organization's communication and communication in change both in Finnish and in English.
You can evaluate and develop communication in an international work community.

Content

What are the theoretical approaches to and practical tools of communication and interaction and how do you apply them to your work?
How do you evaluate and develop organizational communication?
How do you evaluate your industry and use the Finnish and English language source material for the development of your work?
How do you communicate within an organization and make know-how visible in Finnish and in English?
How do you communicate successfully in negotiation and conflict situations in a work community?

Enrollment

04.11.2024 - 17.11.2024

Timing

01.01.2025 - 31.07.2025

Number of ECTS credits allocated

5 op

Mode of delivery

Contact teaching

Unit

Department of Social Services and Health Care

Teaching languages
  • Finnish
Degree programmes
  • Master's Degree Programme in Development and Leadership in Health Care and Social Services
Teachers
  • Tiina Luukkainen
  • Antti Parhiala
Groups
  • SJMI24KY
    Development and Leadership in Health Care and Social Services, master studies

Objective

You can recognize the elements of successful interaction and are able to apply them in your own work and in marketing customer-oriented services.
You can evaluate and develop your own skills in oral and written communication both in Finnish and in English.
You can evaluate and develop a multidisciplinary organization's communication and communication in change both in Finnish and in English.
You can evaluate and develop communication in an international work community.

Content

What are the theoretical approaches to and practical tools of communication and interaction and how do you apply them to your work?
How do you evaluate and develop organizational communication?
How do you evaluate your industry and use the Finnish and English language source material for the development of your work?
How do you communicate within an organization and make know-how visible in Finnish and in English?
How do you communicate successfully in negotiation and conflict situations in a work community?

Opiskelumateriaali

Material shared by the teachers.

Yksilölliset oppimisväylät

When you register for this course, you will participate in online teaching and guidance according to the schedule, and complete the tasks given by the teachers.

As an accelerated option, you can register for a corresponding implementation offered to a group that started their studies earlier.

TKI ja työelämäyhteistyö

Tasks and exercises connected to your own work.

Tentit ja muut määräajat

Details in Learn

Opiskelijan työmäärä

The 5 ECTS credits consist of oral and written tasks.

Toteutuksen osien kuvaus

3 ECTS credits for oral and written communication in Finnish, and 2 ECTS credits for oral and written communication in English.

Further information

tiina.luukkainen@xamk.fi
veli-matti.malinen@xamk.fi

Evaluation scale

1-5

Assessment methods and criteria

Oral and written exercises.

Enrollment

14.08.2023 - 03.09.2023

Timing

01.08.2023 - 31.12.2024

Number of ECTS credits allocated

5 op

Virtual portion

4 op

RDI portion

2 op

Mode of delivery

20 % Contact teaching, 80 % Distance learning

Unit

Department of Social Services and Health Care

Campus

Savonlinna Campus

Teaching languages
  • Finnish
Seats

20 - 40

Degree programmes
  • Master's Degree Programme in Development and Leadership in Health Care and Social Services
Teachers
  • Tiina Luukkainen
  • Veli-Matti Malinen
Teacher in charge

Veli-Matti Malinen

Groups
  • SJSA23SY
    Development and Leadership in Health Care and Social Services, master studies

Objective

You can recognize the elements of successful interaction and are able to apply them in your own work and in marketing customer-oriented services.
You can evaluate and develop your own skills in oral and written communication both in Finnish and in English.
You can evaluate and develop a multidisciplinary organization's communication and communication in change both in Finnish and in English.
You can evaluate and develop communication in an international work community.

Content

What are the theoretical approaches to and practical tools of communication and interaction and how do you apply them to your work?
How do you evaluate and develop organizational communication?
How do you evaluate your industry and use the Finnish and English language source material for the development of your work?
How do you communicate within an organization and make know-how visible in Finnish and in English?
How do you communicate successfully in negotiation and conflict situations in a work community?

Opiskelumateriaali

Learnissa.

Yksilölliset oppimisväylät

Työviikkopohjaisessa väylässä
Ilmoittautuessasi tälle opintojakson toteutukselle osallistut työjärjestyksen mukaiseen verkkovälitteiseen opetukseen ja ohjaukseen, sekä teet opettajien ohjeistamia tehtäviä.

Opintoja nopeuttavana vaihtoehtona voit ilmoittautua aikaisemmin opintonsa aloittaneelle ryhmälle tarjottavalle vastaavalle toteutukselle.

TKI ja työelämäyhteistyö

Omaan työhön kytketyt tehtävät ja harjoitukset.

Tentit ja muut määräajat

Ilmoitetaan Learnissa.

Opiskelijan työmäärä

5 op koostuu suullisista ja kirjallisista tehtävistä.

Toteutuksen osien kuvaus

3 op suomenkielistä suullista ja kirjallista viestintää ja 2 op englanninkielistä suullista ja kirjallista viestintää.

Syksy 2023: 2h: Xamkin kirjoittamisen käytänteet

Syksy 2024: Varsinainen opintojakso toteutuu

Evaluation scale

1-5

Enrollment

06.04.2023 - 21.04.2023

Timing

01.08.2023 - 31.12.2023

Number of ECTS credits allocated

5 op

Virtual portion

4 op

Mode of delivery

20 % Contact teaching, 80 % Distance learning

Unit

Department of Social Services and Health Care

Campus

Savonlinna Campus

Teaching languages
  • Finnish
Seats

20 - 40

Degree programmes
  • Master's Degree Programme in Development and Leadership in Health Care and Social Services
Teachers
  • Tiina Luukkainen
  • Veli-Matti Malinen
Teacher in charge

Veli-Matti Malinen

Groups
  • SJSA22SY
    Development and Leadership in Health Care and Social Services, master studies

Objective

You can recognize the elements of successful interaction and are able to apply them in your own work and in marketing customer-oriented services.
You can evaluate and develop your own skills in oral and written communication both in Finnish and in English.
You can evaluate and develop a multidisciplinary organization's communication and communication in change both in Finnish and in English.
You can evaluate and develop communication in an international work community.

Content

What are the theoretical approaches to and practical tools of communication and interaction and how do you apply them to your work?
How do you evaluate and develop organizational communication?
How do you evaluate your industry and use the Finnish and English language source material for the development of your work?
How do you communicate within an organization and make know-how visible in Finnish and in English?
How do you communicate successfully in negotiation and conflict situations in a work community?

Opiskelumateriaali

Learnissa

Yksilölliset oppimisväylät

Työviikkopohjaisessa väylässä
Ilmoittautuessasi tälle opintojakson toteutukselle osallistut työjärjestyksen mukaiseen verkkovälitteiseen opetukseen ja ohjaukseen, sekä teet opettajien ohjeistamia tehtäviä.

Opintoja nopeuttavana vaihtoehtona voit ilmoittautua aikaisemmin opintonsa aloittaneelle ryhmälle tarjottavalle vastaavalle toteutukselle.

TKI ja työelämäyhteistyö

Omaan työhön kytketyt tehtävät ja harjoitukset

Tentit ja muut määräajat

ilmoitetaan Learnissa

Opiskelijan työmäärä

5 op koostuu suullisista ja kirjallisista tehtävistä

Toteutuksen osien kuvaus

3 op suomenkielistä suullista ja kirjallista viestintää ja 2 op englanninkielistä suullista ja kirjallista viestintää

Evaluation scale

1-5

Enrollment

07.11.2022 - 18.11.2022

Timing

09.01.2023 - 31.07.2023

Number of ECTS credits allocated

5 op

Virtual portion

5 op

Mode of delivery

Distance learning

Unit

Department of Social Services and Health Care

Campus

Ecampus

Teaching languages
  • Finnish
Seats

20 - 50

Degree programmes
  • Master's Degree Programme in Development and Leadership in Health Care and Social Services
Teachers
  • Tiina Luukkainen
  • Veli-Matti Malinen
Teacher in charge

Veli-Matti Malinen

Groups
  • SJMI22KY
    Development and Leadership in Health Care and Social Services, master studies

Objective

You can recognize the elements of successful interaction and are able to apply them in your own work and in marketing customer-oriented services.
You can evaluate and develop your own skills in oral and written communication both in Finnish and in English.
You can evaluate and develop a multidisciplinary organization's communication and communication in change both in Finnish and in English.
You can evaluate and develop communication in an international work community.

Content

What are the theoretical approaches to and practical tools of communication and interaction and how do you apply them to your work?
How do you evaluate and develop organizational communication?
How do you evaluate your industry and use the Finnish and English language source material for the development of your work?
How do you communicate within an organization and make know-how visible in Finnish and in English?
How do you communicate successfully in negotiation and conflict situations in a work community?

Opiskelumateriaali

Learnissa

Yksilölliset oppimisväylät

Työviikkopohjaisessa väylässä
Ilmoittautuessasi tälle opintojakson toteutukselle osallistut työjärjestyksen mukaiseen verkkovälitteiseen opetukseen ja ohjaukseen, sekä teet opettajien ohjeistamia tehtäviä.

Opintoja nopeuttavana vaihtoehtona voit ilmoittautua aikaisemmin opintonsa aloittaneelle ryhmälle tarjottavalle vastaavalle toteutukselle.

TKI ja työelämäyhteistyö

Omaan työhön kytketyt tehtävät ja harjoitukset

Tentit ja muut määräajat

ilmoitetaan Learnissa

Opiskelijan työmäärä

5 op koostuu suullisista ja kirjallisista tehtävistä

Toteutuksen osien kuvaus

3 op suomenkielistä suullista ja kirjallista viestintää ja 2 op englanninkielistä suullista ja kirjallista viestintää

Evaluation scale

1-5

Enrollment

09.08.2021 - 21.11.2021

Timing

01.01.2021 - 31.05.2022

Number of ECTS credits allocated

5 op

Mode of delivery

Contact teaching

Unit

Department of Social Services and Health Care

Campus

Savonlinna Campus

Teaching languages
  • Finnish
Seats

20 - 40

Degree programmes
  • Master's Degree Programme in Development and Leadership in Health Care and Social Services
Teachers
  • Tiina Luukkainen
  • Veli-Matti Malinen
  • Helena Horn
Teacher in charge

Veli-Matti Malinen

Groups
  • SJSA21KY
    Sosiaali- ja terveysalan kehittäminen ja johtaminen, ylempi amk

Objective

You can recognize the elements of successful interaction and are able to apply them in your own work and in marketing customer-oriented services.
You can evaluate and develop your own skills in oral and written communication both in Finnish and in English.
You can evaluate and develop a multidisciplinary organization's communication and communication in change both in Finnish and in English.
You can evaluate and develop communication in an international work community.

Content

What are the theoretical approaches to and practical tools of communication and interaction and how do you apply them to your work?
How do you evaluate and develop organizational communication?
How do you evaluate your industry and use the Finnish and English language source material for the development of your work?
How do you communicate within an organization and make know-how visible in Finnish and in English?
How do you communicate successfully in negotiation and conflict situations in a work community?

Evaluation scale

1-5