Creating Customer ExperiencesLaajuus (5 cr)

Objective

You are familiar with the principles of travel business. You can justify the importance of experience in tourism. You can identify the operations in a tourism enterprise. You have knowledge of creating customer experiences.

Content

What does experience-know-how mean? How to create experiences in customer service? How do experience based attarctions and environments arise?

Qualifications

No  prerequisites 

Assessment criteria, good (3)

a) You use professional vocabulary systematically. c) You carry out interrelated tasks fluently. f) You show skills in managing team work.