Intelligent HospitalityLaajuus (5 cr)

Objective

You operate rationally and with emotional intelligence but in multicultural settings. You observe social changes and apply these as opportunities in developing tourism. You notice international changes and apply these as opportunities in developing tourism.

Content

How do you exercise intelligent hospitality? What does positive complexity mean? How do you take advantage of positive complexity? How do you utilise change?

Qualifications

Basic studies and appropriate compulsory professional studies

Assessment criteria, good (3)

e) You evaluate operations in customer, user and target group situations. f) You manage and develop team operations. g) You promote the application of ethical principles in unfamiliar situations.