Service Definition and ResearchLaajuus (5 cr)
Course unit code: 601202115
General information
- Credits
- 5 cr
- Teaching language
- Finnish
- Institution
- Peppi
- Responsible person
- Jomi Fagerström
Objective
You understands the possibilities of the service business from the strategic point of view of the organisation.
You are able to estimate and search for the necessary information and conduct the study to support planning.
You are able to perceive the service idea of the company.
Content
Methods of the developing of the service; study and modelling.
Evaluation
Active participation and approved assignments
Excellent (5), Good (4-3), Satisfactory (2-1) Fail (0)